Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

LETOSHA HILYARD

Roanoke,VA

Summary

Talented cook with expert team leadership, planning and organizational skills. Willing to help equip other employees to independently handle daily functions and meet customer needs. Diligent trainer, cook and customer service representative with exceptional abilities and a positive attitude.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Manager

K&w Cafeterias
03.2023 - 03.2024
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

HEAD COOK

Carilion Roanoke Memorial Hospital
04.2018 - 02.2023
  • Continuously updated personal knowledge about ingredient trends, nutritional demands/preferences resulting in well-informed adjustments to recipes.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.

Education

No Degree - Psychology

University of Phoenix
Tempe, AZ

High School Diploma -

Blacksburg High School
Blacksburg, VA
06.2005

Skills

EXCEL IN CUSTOMER SERVICE, COOKING AND IN RETAIL

  • Customer Service
  • Sanitation
  • Ingredients measuring
  • Food presentation
  • Recipe Development
  • Strong attention to safe food handling procedures
  • Food Waste Reduction
  • Adaptability and Flexibility

Certification

  • Certified [Job Title], [Company Name] - [Timeframe]

Additional Information

REFRENCES:

RODNEY PATTERSON; 540-467-7409

JOHN MURRAY; 540-589-9280

ANGELA GOODWIN; 540-970-4898

Timeline

Manager

K&w Cafeterias
03.2023 - 03.2024

HEAD COOK

Carilion Roanoke Memorial Hospital
04.2018 - 02.2023

No Degree - Psychology

University of Phoenix

High School Diploma -

Blacksburg High School

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LETOSHA HILYARD