Summary
Overview
Work History
Education
Skills
Timeline
Generic

LETOURY PEACOCK

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Disaster Case Manager

Disaster Assistance Services- FEMA
08.2023 - Current
  • Developed strong relationships with community partners to facilitate resource sharing and collaboration, enhancing overall service delivery capabilities.
  • Participated in professional development opportunities to stay current on best practices related to disaster case management.
  • Developed tailored action plans for clients, addressing immediate safety concerns, housing stability, financial security, and other essential needs.
  • Served as a liaison between clients and governmental agencies such as FEMA or local emergency management offices to assist with navigating complex application processes.
  • Managed complex caseloads while maintaining high levels of organization and attention-to-detail throughout the process.
  • Maintained accurate records of client interactions, ensuring confidentiality and compliance with relevant regulations and policies.

Relationship Banker II

Regions Bank
11.2022 - 08.2023
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Performed thorough analyses on credit applications, minimizing loan default risks while adhering to regulatory compliance standards.
  • Responded to customer inquiries regarding new accounts and account services.

Teller Supervisor

BancorpSouth/Cadence Bank
12.2016 - 11.2022
  • Managed teller schedules, ensuring adequate staffing levels during peak business hours.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
  • Examined tellers' reports of daily transactions for accuracy.
  • Collaborated with management to establish branch goals, developing strategies to achieve them.
  • Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
  • Handled various accounting transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Processed wide variety of retail banking transactions for personal and commercial customers.

Branch Manager

Cash Time
05.2012 - 12.2016
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Examined customer loan applications for loan approvals and denials.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.

Education

Associates of Science - Business/Medical Office Technology

Holmes Community College
Grenada, MS

Skills

  • Customer Relations
  • Recruitment and Retention
  • Cash Management
  • Training and Development
  • Inventory Control
  • Payroll Processing
  • Compliance
  • Sales Management
  • Microsoft Office Suite
  • Client Advocacy
  • Crisis Management
  • Disaster Recovery Planning

Timeline

Disaster Case Manager

Disaster Assistance Services- FEMA
08.2023 - Current

Relationship Banker II

Regions Bank
11.2022 - 08.2023

Teller Supervisor

BancorpSouth/Cadence Bank
12.2016 - 11.2022

Branch Manager

Cash Time
05.2012 - 12.2016

Associates of Science - Business/Medical Office Technology

Holmes Community College

Similar Profiles

CREATE PROFILE
LETOURY PEACOCK