Letoya Champs

Receipt of parts requests from Malin employees or external customers from a variety of ways -

• Web-based through our Zendesk system and Parts Que
• Phone call and/or email

Review requests to ensure accuracy and completion of information needed to process request

• Follow-up via phone to ask specific or qualifying questions regarding part request or equipment details
• Provide Malin employees or customers with pricing information and availability
• Addressing with Malin employees or customers damaged parts, incorrect parts, or discrepancies

Source both Raymond parts and other makes of equipment via -

• Raymond parts online catalogue
• Other catalogues of parts for other makes of equipment

Update online work orders to close out requests to ensure timely fulfillment for Malin employees needing parts or external customers' orders

• Status work orders appropriately
• Add detailed notes
• Ensure appropriate packing/shipping methods

• Provide comprehensive customer support by evaluating needs and keeping abreast of consumer trends
• Conduct employee training on product expertise and customer engagement to enhance sales effectiveness
• Manage team performance, addressing issues to ensure adherence to productivity standards
• Coordinate staff and subcontractor schedules to ensure timely project completion, adhering to budgetary constraints and safety requirements.

• Coordinated staff and subcontractor scheduling to ensure timely project completion, adhering to established deadlines
• Managed project budgets and performed cost control activities, tracking progress and making financial adjustments to align with organizational objectives
• Conducted regular job site inspections to enforce adherence to safety protocols and maintained sales floor standards by overseeing merchandise display organization and restocking as needed.

• Enhanced customer satisfaction by effectively resolving service issues and managing complaint resolution processes
• Developed a team-oriented sales culture, training staff in best practices and sales techniques to maximize performance
• Fostered customer loyalty and expanded client base through personalized service and strategic product recommendations.

• Managed customer inquiries and resolved concerns, ensuring client satisfaction and fostering repeat business through attentive service
• Delivered comprehensive employee training focused on effective sales techniques and customer service best practices, enhancing team performance and sales outcomes
• Facilitated a streamlined shopping experience by assisting customers with informed product selection and efficiently processing transactions, returns, and warranty claims.