Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Letoya Whitehead

Van Nuys,CA

Summary

Experienced Customer Service Representative/Coordinator who has worked in the fields of Logistics, Corporate Retail, and Travel. Diversified work experiences have provided opportunities to develop strong customer service and communication skills (written, verbal and listening) as well as organizational qualities.

Overview

13
13
years of professional experience

Work History

Caretaker

Personal Project
Van Nuys, CA
12.2014 - 08.2020
  • Acted as Responsible Party and Advocate
  • Interacted with diverse medical staff and nursing home staff
  • Scheduled appointments
  • Processed paperwork as needed

Group Service Specialist

Viking River Cruises
Woodland Hills, CA
11.2017 - 08.2019
  • Received inbound calls from Travel Agents
  • Interviewed Travel Agents to identify and resolve issues in a timely manner
  • Escalated complaints to upper management as needed
  • Processed credit card and electronic check payments
  • Quoted pricing for cruise fare, air fare, and travel insurance
  • Applied promotions as requested by Travel Agents and management
  • Used CRM to update customer information as needed

On Target Executive Search (Viking River Cruises)
Los Angeles, CA
10.2017 - 10.2017
  • Called Travel Agents to vote for best river and ocean sailings for a major cruise line company
  • Ordered river and ocean brochures for Travel Agents
  • Provided Travel Agents with contact information for their Business Development Managers
  • Escalated complaints to Upper Management as needed

Leasing Consultant/Administrative Assistant

PM Staffing (Various Buildings in LA County)
Santa Clarita, CA
01.2017 - 10.2017
  • Conducted tours of available apartments, highlighting features and amenities
  • Assisted with walk-in and telephone inquiries by providing information about the property
  • Advised on rental policies and procedures
  • Entered and updated information in sales lead database as needed

Administrative Assistant

Wollberg Michelson (Fox Rent-A-Car)
Torrance
07.2017 - 08.2017
  • Researched suppliers' information via internet search
  • Verified suppliers' information by making outbound calls and emails
  • Entered suppliers' information in correct format for new accounts payable system, Vroozi
  • Answered suppliers' questions regarding compliancy under new accounts payable system

Logistical Coordinator

CELLMARK, INC
San Rafael, California
02.2008 - 04.2014
  • Entered purchase orders and sales orders as needed using proprietary software
  • Arranged transportation of orders: contacted freight forwarder or steamship line to reserve space
  • Prepared necessary export documentation according to specific country requirements such as cargo inspections, loading photos, etc...
  • Reviewed and proofread shipping documents as well
  • Communicated with suppliers, agents and customers regarding order status from order confirmation through estimated time of delivery
  • Provided assistance to traders and advised traders and sales support managers of any problems to ensure quick resolution

Education

Bachelor of Arts - English Literature

University of California - Los Angeles
Los Angeles, CA
06-1987

Skills

  • Data Entry
  • Customer Service
  • Organizational Qualities
  • Microsoft Word
  • Outlook
  • Excel
  • Typing 40 wpm
  • Business Writing

Accomplishments

  • YOUTH INCENTIVE AWARD

Timeline

Group Service Specialist

Viking River Cruises
11.2017 - 08.2019

On Target Executive Search (Viking River Cruises)
10.2017 - 10.2017

Administrative Assistant

Wollberg Michelson (Fox Rent-A-Car)
07.2017 - 08.2017

Leasing Consultant/Administrative Assistant

PM Staffing (Various Buildings in LA County)
01.2017 - 10.2017

Caretaker

Personal Project
12.2014 - 08.2020

Logistical Coordinator

CELLMARK, INC
02.2008 - 04.2014

Bachelor of Arts - English Literature

University of California - Los Angeles

Similar Profiles

CREATE PROFILE
Letoya Whitehead