Letrease Young
Riverdale,GA
Summary
Multifaceted and highly motivated professional with 10+ years of experience in customer service settings including sales, restaurants, and customer care. Familiar with major customer service software and conflict resolution, and possess a friendly and positive attitude. Reliable and driven, with strong time management and prioritization abilities.
Overview
8
8
years of professional experience
Work History
Server
The A Bar & Grill
08.2023 - Current
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
AV Technician
Encore Global
04.2023 - Current
- Set up projectors, laptops and microphones for live presentations.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Programmed and operated audio-visual equipment to support seamless live events.
- Pulled and terminated variety of cables.
- Provided technical support to event staff and presenters, reducing technical issues and delays.
- Performed service and system maintenance as directed.
- Monitored and adjusted sound and lighting levels to optimize live event performance.
- Executed client consultations to determine audio-visual needs for events.
Server
Buffalo Wild Wings
01.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Cultivated warm relationships with regular customers
- Explained menu items and suggested appropriate options for food allergy concerns
Server
Baraonda Ristorante & Bar
02.2020 - 03.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items and recorded order information.
Server
Max Lager's Wood-Fired Grill & Brewery
05.2016 - 01.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Education
Associate of Science - Business Administration And Management
Georgia State University
Atlanta, GA12.2017
Skills
- Dining Customer Service
- Check Payment Processing
- Menu Memorization
- Order Accuracy
- Food Preparation and Safety
- Wine Service
- Buffet Setup and Takedown
- Cash Handling
- Suggestive Selling
- Dining Area Maintenance
- High-Volume Dining
- Stocking and Replenishing
- Seating Assignment Preparation
- Food and Beverage Pairings
- Food Sales and Promotion
- Sales Expertise
Additional Information
- Administrative and Technical applications: Fluent in Microsoft office (word, excel, and powerpoint)
- Languages: English (fluent), Spanish (intermediate)
- Marketing Techniques: In-depth and practical knowledge on marketing techniques through Social Media (facebook, instagram, twitter etc...) and intrapersonal Methods (word-of-mouth)
- Marketing and Managing: Supplemental: music program providing quality education and resources
Timeline
Server
The A Bar & Grill
08.2023 - Current
AV Technician
Encore Global
04.2023 - Current
Server
Buffalo Wild Wings
01.2021 - Current
Server
Baraonda Ristorante & Bar
02.2020 - 03.2021
Server
Max Lager's Wood-Fired Grill & Brewery
05.2016 - 01.2020
Associate of Science - Business Administration And Management
Georgia State University