LETRICE ELLINGTON
Macon,Ga
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses
Overview
15
15
years of professional experience
Work History
RELEASE OF INFORMATION AREA SUPERVISOR
Health Information Management
09.2017 - Current
- CIOX HEALTH
- Maintain productivity, quality and assure customer service standards
- Provide input into the review and revision of site procedure
- Performs quality reviews and site evaluations as required by clients
- Processes medical-legal documents for insurance claims and legal actions as necessary
- Produce records and testify in court about record-keeping procedures
- Supervise health information (medical records) coders/technicians, assistants, medical secretaries, and 15 or more other medical record staff; ensures that training for all health information personnel is kept up to date
- Responsible for assisting with meeting facility revenue goals on a consistent basis
- Process governmental audits prior to deadline
- Responsible for properly training release of information staff in company and facility specific functions
- Ensures supplies are available at designated facility
- Responsible for assisting with meeting facility revenue goals on a consistent basis
- Keep abreast of regulatory developments within or outside of the company as well as evolving best practices in compliance control
- Partner with operational teams, Director and other clients on audit outcome and action plan implementation
- Covering clinics in Baldwin County, Dublin, Fort Valley, Peach County and clinics affiliated with Atrium Health
- HAI Validation Measures: MRSA, CDI AND SSI
- CMS – Center for Medicare and Medicaid Service
- CDC – Clinical Data Abstraction Center
- Risk Management, Quality and Attorney Requests.
CLIENT SERVICE REPRESENTATIVE II
CIOX HEALTH TECHNOLOGIES
04.2010 - 09.2017
- Responsible for training Client Service Representatives, providing backup at member sites as needed
- Processing all release of medical records information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality of customer service
- Proficiently perform all release of information duties, responsibilities, and work with multiple member facilities
- Safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all release of information are following the request, authorization, company policy and HIPAA regulations
- Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing
- Validate requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.
Medical Receptionist
Atrium Healthcare
06.2008 - 09.2011
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Invoiced patients accurately in line with charging guidelines.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered phone calls and messages for hospital physicians at Atrium Health medical facility, scheduling appointments, and handling patient inquiries
- Adhered to strict HIPAA guidelines to protect patient privacy
- Managed multi-line phone system and pleasantly greeted patients
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
CLIENT SERVICE REPRESENTATIVE I
CIOX HEALTH
06.2008 - 04.2010
- Welcomes patients and visitors in person or on the telephone
- Protects patients’ rights by maintaining confidentiality of medical and personal information
- Maintains operations by following policies and procedures, reporting needed changes
- Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner
- Date stamps all requests and highlight pertinent data to facilitate processing
- Complete release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards
Education
Bachelor of Applied Science in Information Technology - Information Technology
Strayer University
Washington, DC10.2023
Associate of Applied Science - MEDICAL ASSISTING
Central Georgia Technical College
Macon, GA06.2007
High School Diploma -
SOUTHEAST HIGH SCHOOL
MACON GA 05.1999
Skills
- Improving quality and efficiency
- Current Notary Public
- Maintaining and organizing records
- Interpersonal and Communication
- Training, supervising, scheduling staff
- Analytical and Technical Skills
- Detail Oriented
- Perficient EMR: Citrix, Cerner, Power works, Harmony
- Medi-Tech, E-clinical works, and Epic
- Risk Management
- Equipment Efficiency
- Cost Containment
- Project Management
- Documentation Skills
- Work Planning and Scheduling
Timeline
RELEASE OF INFORMATION AREA SUPERVISOR
Health Information Management
09.2017 - Current
CLIENT SERVICE REPRESENTATIVE II
CIOX HEALTH TECHNOLOGIES
04.2010 - 09.2017
Medical Receptionist
Atrium Healthcare
06.2008 - 09.2011
CLIENT SERVICE REPRESENTATIVE I
CIOX HEALTH
06.2008 - 04.2010
Bachelor of Applied Science in Information Technology - Information Technology
Strayer University
Associate of Applied Science - MEDICAL ASSISTING
Central Georgia Technical College
High School Diploma -
SOUTHEAST HIGH SCHOOL
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