Letricia Hansford
Giddings
Summary
Proven ability in crisis intervention and conflict resolution within juvenile settings. Skilled in effective communication, behavioral management, and youth engagement to foster positive development.
Overview
29
29
years of professional experience
Work History
Regulation Security Unit Youth Laision
Giddings State Juvenile Correctional Facility
Giddings
01.2025 - Current
- Monitored progress and adjusted interventions based on resident feedback.
- Provided crisis intervention support during critical incidents or conflicts.
- Facilitated communication between youth and facility staff.
- Supported conflict resolution by mediating disputes among youth.
- Monitored daily activities to ensure compliance with facility policies.
- Documented behavioral observations to inform case management decisions.
- Engaged youth in group discussions to promote self-expression and teamwork.
- Maintained records of program participants' attendance, progress reports, evaluations.
- Evaluated existing policies and procedures pertaining to youth programming initiatives; suggested improvements as necessary.
- Provided guidance and counseling to young people on personal, social, educational, and career development issues.
- Provided crisis intervention when necessary by utilizing de-escalation techniques.
- Assessed needs of individual youths through interviews and surveys to determine appropriate interventions or referrals.
Detention Manager
Dallas County Juvenile Department
Dallas
06.2014 - 09.2023
- Supervised daily operations of detention facility to ensure safety and security.
- Monitored juvenile behavior to enforce compliance with facility rules and regulations.
- Conducted inspections of detention areas for safety compliance and maintenance requirements.
- Coordinated juvenile processing and transport procedures with law enforcement and staff.
- Trained new staff on protocols, policies, and emergency response strategies.
- Documented incidents and maintained accurate logs of activities and events.
- Developed policies, procedures, and training programs for effective facility management.
- Managed conflict resolution among juveniles to foster a safe environment.
Juvenile Correctional Officer IV
Giddings State Juvenile Correctional Facility
Giddings
03.1997 - 05.2014
- Supervised daily activities of youth in secure residential environment.
- Enforced facility rules and regulations to maintain safety and order.
- Conducted regular security checks throughout the facility premises.
- Mediated conflicts among residents to promote positive interactions.
- Documented incidents and maintained accurate records of daily events.
- Coordinated with team members to develop behavior management strategies.
- Trained new staff on safety protocols and emergency procedures.
- Led group activities to encourage personal development and teamwork skills.
- Monitored security cameras throughout the facility to ensure safety of staff and inmates.
- Coordinated with outside agencies regarding court hearings or other legal proceedings involving inmates.
- Provided guidance to new officers on proper protocol for dealing with juvenile offenders.
- Responded promptly to emergency situations, such as fights or attempted escapes.
- Participated in regular training sessions related to policy changes or new procedures.
- Enforced rules and regulations related to inmate conduct and behavior in accordance with established policies.
- Communicated effectively with supervisors about progress made toward meeting goals set forth in individual treatment plans.
- Developed positive relationships with juveniles through constructive interactions while enforcing rules fairly.
- Conducted frequent searches of cells and living areas for contraband materials and weapons.
- Performed basic first aid procedures when necessary due to injury or illness among inmates.
- Organized weekly meetings with staff members to discuss any concerns or issues that had arisen during the week regarding inmate behavior or facility operations.
- Assisted in developing individualized treatment plans for each juvenile offender based on their needs and goals.
- Managed daily operations within the facility, including discipline, recreational activities, medical and mental health care, and educational programs.
- Directed and supervised juveniles in a correctional setting, ensuring safety of all inmates.
- Investigated reports of misconduct by inmates and took appropriate disciplinary action when necessary.
- Provided counseling services to juvenile offenders to address behavioral issues.
- Encouraged positive behavior changes among juveniles by providing incentives such as rewards for good performance.
- Maintained accurate records of all violations and incidents involving juveniles.
- Completed daily reports.
- Patrolled correctional facility to ensure it's clean, secure and maintained.
- Observed and recorded progress of each juvenile offender.
- Performed head counts, checking cells for missing inmates.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Provided supervisors oral and written reports of work performed by juvenile disturbances and rule violations.
- Provided supervisors oral and written reports of work performed by juvenile disturbances and rule violations.
- Took juveniles into custody and escorted to locations within and outside facility.
- Conducted fire, safety and sanitation inspections.
- Transported juveniles to court, doctor appointments and work sites.
- Issued clothing, tools and other authorized items to juveniles
- Instructed juveniles in work assignments and explained tasks.
- Guarded facility entrances to screen visitors.
Education
Some College (No Degree) - Paralegal Studies
Southern Careers Institute
TXSkills
- crisis intervention
- policy evaluation
- case management
- behavioral assessment
- conflict resolution
- juvenile supervision
- program development
- safety management
- effective communication
- team collaboration
- emotional intelligence
- active listening
- problem solving
- Policy advocacy
- Youth engagement
- Workflow management
- Problem-solving aptitude
- Life skills development
- Written communication
- Customer service
- Behavioral management planning
- Resident support
- Safety and risk assessments
- Decision-making
- Program coordination
- Advanced directives
- Documentation skills
- Prepare reports
- Teamwork
- Data confidentiality
- Microsoft Access
- Verbal and written communication
- Interpersonal communication
- Heartsaver first aid CPR AED
- Team building
- Microsoft office
- De escalation tactics
- Certified in CPR/AED
- Problem-solving
- Self motivation
- CPR/AED
- Cultural sensitivity
- Report preparation
- Document management
- Teamwork and collaboration
- Crisis management
- Computer literacy
- Professionalism
- Adaptability and flexibility
- Application processes
Accomplishments
Dallas County Juvenile Detention Employee of The Year 2019
References
References available upon request.
Timeline
Regulation Security Unit Youth Laision
Giddings State Juvenile Correctional Facility
01.2025 - Current
Detention Manager
Dallas County Juvenile Department
06.2014 - 09.2023
Juvenile Correctional Officer IV
Giddings State Juvenile Correctional Facility
03.1997 - 05.2014
Some College (No Degree) - Paralegal Studies
Southern Careers Institute