Letricia Johnson
Lancaster,CA
Summary
Ambitious and motivated professional with a strong drive for excellence. Consistently sets and achieves challenging goals, demonstrating a commitment to continuous improvement. Proactive in seeking opportunities for growth and development, ensuring high performance in all endeavors.
Overview
11
11
years of professional experience
Work History
Sales Representative/ Customer Service
DSW-Designer Shoe Warehouse
Sherman Oaks, CA
09.2011 - 03.2013
- Customer service which consist of;
- Answering customers' questions and helping resolve complaints.
- Opening and closing the store.
- Help customers select the best product.
- Collaboration- By making sure everyone has a clear understanding of what's going on and what goals are trying to be reached.
- Maintained a visually appealing and effective display of shoes.
- Educated customers on new promotions.
- Completed floor replenishment for guaranteed size availability.
- Balanced the needs of multiple customers.
- Cashier.
- Marked clearance merchandise with updated tags.
- Carried merchandise to the floor for customers.
- 3 + years of experience in fashion, sales, and retail.
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
Stocker/Receiver
99 Cents Only Store
Lancaster, CA
01.2018 - 01.2021
- Maintained merchandise by stocking and replenishing items regularly.
- Fronted store shelves to improve product visibility and organization.
- Managed recovery processes to create a neat shopping environment.
- Delivered exceptional customer service by assisting shoppers effectively.
- Performed cart runs for efficient collection of shopping baskets throughout store.
Reservation Manager
U-Haul
Canyon Country, CA
05.2021 - 08.2021
- Customer service
- Working phones
- Computer work
- Clerical work
Retail Sales Manager
SFVPCC
Sylmar, CA
09.2021 - 06.2022
- Demonstrated knowledge of budtending to enhance customer experiences.
- Excelled as a team player and leader, fostering collaboration among staff.
- Applied creativity to develop innovative solutions and improve service delivery.
- Delivered empathic customer service, addressing individual needs effectively.
- Operated as cashier, ensuring accurate transactions and efficient service.
- Maintained comprehensive knowledge of all products to assist customers.
- Cultivated positive energy within the store to boost morale and engagement.
- Ensured inventory accuracy through diligent tracking and management practices.
Education
Associate in Liberal Arts -
Antelope Valley College
Lancaster, CA08.2025
High school diploma - Education
Bethel High School
Lancaster, CA01.2009
Skills
- Customer support and retail sales
- Sales leadership and management
- Creative illustration and branding
- Attention to detail and time efficiency
- Effective communication and interpersonal relations
- Sales
Timeline
Retail Sales Manager
SFVPCC
09.2021 - 06.2022
Reservation Manager
U-Haul
05.2021 - 08.2021
Stocker/Receiver
99 Cents Only Store
01.2018 - 01.2021
Sales Representative/ Customer Service
DSW-Designer Shoe Warehouse
09.2011 - 03.2013
High school diploma - Education
Bethel High School
Associate in Liberal Arts -
Antelope Valley College