Letrisha Graham
Chicago,IL
Summary
Proactive professional with 21+ years of experience in customer communications, conflict resolution, and asset protection supervision. 10+ years of professional driving experience and 1+ year of dispatch experience supporting safe, timely operations. Track record of improving service outcomes through consistent, policy-aligned decision-making.
Overview
30
30
years of professional experience
Work History
Shuttle Bus Operator/ Dispatcher
WeDriveU
02.2022 - Current
- Transport passengers safely and efficiently along scheduled routes.
- Assist passengers with customer service needs, wheelchair support, and questions.
- Relay information clearly through verbal, nonverbal, and visual communication.
- Keep vehicles clean and in proper working condition.
- Follow traffic laws, regulations, and company policies.
- Report delays, incidents, and accidents promptly.
- Track routes and schedules to support on-time arrivals.
- Use computer-assisted dispatch (CAD) software, GPS tracking tools, and Microsoft Office (Excel, Word).
- Plan, adjust, and monitor driver shifts for fixed-route loops.
- Maintain constant two-way radio, phone, and messaging communication with drivers to share route updates, traffic delays, weather alerts, and road conditions.
- Coordinate emergency response during accidents, vehicle breakdowns, or medical crises by dispatching support or contacting emergency personnel.
- Follow company rules, OSHA standards, and Department of Transportation (DOT) guidelines for drivers and vehicles.
- Coordinate emergency response during accidents, vehicle breakdowns, or medical crises by dispatching support or contacting emergency personnel.
- Assign auxiliary or backup drivers to cover open shifts, staff absences, or sudden passenger surges.
- Communicate clearly and calmly through verbal and written channels during fast-paced or stressful conditions.
Bus Operator
Chicago Transit Authority
09.2022 - 08.2022
- Drive vehicles over a specific routes to specific destinations according to schedules
- Complied with traffic regulations company policies and rules to insure a safe and smooth ride for passengers
- Advise passengers to be seated and orderly while on vehicles
- Curb vehicles at designated areas So that passengers can board and alight
- Inspect vehicles, check gas and gauges prior to departure
- Assist passengers such as elderly or disabled individuals on off the bus
- Properly help carry baggage on and off buses when needed
- Answered questions about bus schedules or routes and fare
- September 2014 - August 2022
Transportation, Security Officer
09.2002 - 04.2014
- Monitor passenger flow through screening Checkpoints to ensure safety order for the traveling public
- Closed entry areas following security breaches or reopen areas after airport is secure.
- Test baggage for any explosive materials, using equipment such as explosive detection machines or chemical swan systems
- Check passengers' tickets and identification to ensure validity to travel and to determine whether passengers have designations that require specialized handling
- Submit baggage through automated screening and set bags aside for searching or additional screening
- Perform pat-downs or handheld wand searches of passengers that have triggered machine alarms.
- Supervised security checkpoints when needed
- Transportation, Security Administration , Chicago, IL
Loss Prevention Officer
Walmart
11.2006 - 07.2007
- Prevented and minimizing theft, fraud, inventory shrinkage, and other incidents that results in loss to the company
- Controlled and monitor video surveillance systems, conducted audits and investigations to prove and prevent theft and other suspicious activities
- Approached shoplifters including employees for theft
- Document theft and other security violations
- Implemented loss prevention measures
Correctional Residential Supervisor
Crossroads Adult Transitional Center
07.1998 - 04.2002
- Supervised staff to insure the safety and security needs of staff residents and visitors.
- Prepared and submitted required shift reports, disciplinary tickets, police reports and warrants
- Supervised and maintained control of Individuals in Custody's movement
- Assigned and reviewed of the facility
- Assigned and reassigned staff to meet day to day operational needs
- Responsible for payroll
- Provided guidance, training, goals, objectives and performance evaluations
Security Guard
Initial Security Company
06.1997 - 07.1998
- Managed security officers overseeing their daily activities to protect the property and people from theft and harm
- Secured premises and personnel by staying on patrol foot/vehicle
- Monitored surveillance equipment
- Performed building inspections
- Guard and secured entry points
Security Guard
Pinkerton Security Company
09.1996 - 06.1997
- Secured the premises and personnel by staying on patrol foot/vehicle
- Monitored surveillance equipment
- Performed building inspections
- Guard and secured entry points
- Verified visitors
- Conducted daily reports
Education
Diploma - undefined
Malcolm X college
Chicago, Illinois06.1996
Diploma - Medical Assistant
National technical College
Chicago, Illinois09.1989
General Education
Farragut career Academy high school
Chicago, Illinois06.1987
Skills
- Communication, Emotional Intelligence, Delegation, Decision-Making, Problem-Solving, Organization, and Conflict Resolution
- Patience Problem solving Active listening Reframing ability Time management Adaptability
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace (Docs, Sheets, Slides, Gmail)
- Clean driving record
- Vehicle inspection
- Fuel efficiency
- Defensive driving
- Weather conditions adaptation
- Traffic laws compliance
- Safe driving practices
- Effective communication skills
- Troubleshooting skills
- Customer relations skills
- Passenger assistance
- Route navigation
- GPS mapping
- Route planning
- Incident reporting
- Valid state license
- GPS applications
- Emergency procedures
- Wheelchair assistance
- Adjusting routes
- Traffic law adherence
- Inclement weather driving
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Safety-focused
- Multitasking and organization
- Pre-trip inspections
- Clear communication
- Team collaboration
- Transporting students
- Elderly and disabled assistance
- Passenger safety
- Vehicle inspections
- Local traffic regulations
- Passenger interaction
- Map reading
- GPS navigation
- Fare collection
- Conflict resolution
- DOT standards
- Physical stamina
- Local routes
- Dispatch communication
Personal Information
Title: Bus Operator
Software
Microsoft Office Suite (Word,
Excel, PowerPoint, Outlook)
and Google Workspace (Docs,
Sheets, Slides, Gmail)
Timeline
Bus Operator
Chicago Transit Authority
09.2022 - 08.2022
Shuttle Bus Operator/ Dispatcher
WeDriveU
02.2022 - Current
Loss Prevention Officer
Walmart
11.2006 - 07.2007
Transportation, Security Officer
09.2002 - 04.2014
Correctional Residential Supervisor
Crossroads Adult Transitional Center
07.1998 - 04.2002
Security Guard
Initial Security Company
06.1997 - 07.1998
Security Guard
Pinkerton Security Company
09.1996 - 06.1997
General Education
Farragut career Academy high school
Diploma - Medical Assistant
National technical College
Diploma - undefined
Malcolm X college