Letrivia Fason
Memphis,TN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Osa Agent
GE Appliances
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Technical Support
Orclae
01.2018 - 01.2023
- Assisted customers with technical support inquiries.
- Installed and provided technical support for equipment.
- Coordinated help desk and technical support services.
- Provided technical support during software installation and configuration.
- Provided technical support during webinars or other virtual presentations.
- Enhanced customer satisfaction by providing efficient technical support and solutions.
- Provided exceptional technical support, addressing user concerns efficiently and professionally.
Claims Benefit Specialist
Longevity Health Plan
12.2015 - 01.2018
- Managed high-volume caseloads, consistently meeting deadlines and maintaining accuracy in claim review.
- Built trust between clients and our organization by providing transparent communication along every step of the process from initial inquiry through final settlement payout.
- Collaborated with medical professionals to obtain accurate information for proper benefit determination.
- Maintained a high level of accuracy when inputting data into internal databases, ensuring all information was readily available for review by other team members as needed.
- Resolved complex claims issues for improved customer satisfaction and reduced claim backlog.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Education
Bachelor of Science - Business Administration And Management
Tennessee State University
Nashville, TN05.2026
Skills
Conflict Resolution
Time management
Flexibility
Dependability
Active listener
Customer Service
outlook
It Skills
Critical thinking
Claims
Healthcare
Appliances
Timeline
Osa Agent
GE Appliances
01.2023 - Current
Technical Support
Orclae
01.2018 - 01.2023
Claims Benefit Specialist
Longevity Health Plan
12.2015 - 01.2018
Bachelor of Science - Business Administration And Management
Tennessee State University