LETRIVIA FASON
Memphis,TN
Summary
Experienced in customer support and technical troubleshooting with a proven track record of providing exceptional service. Eager to contribute skills and knowledge to a dynamic customer support team. Confident in ability to handle various customer inquiries and resolve technical issues efficiently. Extensive experience in effectively communicating complex technical information in a clear and concise manner, ensuring customer satisfaction. Excited about the opportunity to leverage skills and make a valuable impact as a key member of your team.
Overview
11
11
years of professional experience
Work History
Assurant Claims Specialist
01.2023 - 10.2024
- Uses multiple systems for tracking, information gathering and/or trouble shooting the items raised by the client/customer
- Provides an excellent customer experience by connecting with the customer, relaying accurate and detailed information, resolving issues, and when necessary, following up in a timely manner through inbound and outbound calls regarding hazard insurance, mortgage banking, and property loss claims.
Claims Benefit Specialist (Remote)
Longevity Health
07.2021 - 01.2024
- - Reviewed and processed insurance claims efficiently while adhering to company policies. - Analyzed medical records to determine benefit eligibility accurately. - Resolved complex claims issues by coordinating benefits and pre-authorizations effectively.
Lead Customer Service Representative (Remote)
Asi Ge Appliance
10.2019 - 07.2021
- - Supervised a team of 15 representatives ensuring high-quality service delivery. - Provided training that enhanced performance leading to the achievement of service targets. - Managed escalated customer complaints with professionalism for timely resolution.
Office Data Entry Clerk
Automotive Group LLC
09.2018 - 10.2019
- - Entered data into the company database with precision maintaining data integrity. - Conducted audits regularly ensuring completeness of information. - Collaborated on task prioritization meeting all deadlines consistently.
Chat Support Representative
Wayfair
02.2016 - 09.2018
- - Handled incoming chats addressing order inquiries promptly enhancing customer satisfaction. - Assisted customers with order processing including cancellations and refunds seamlessly.
Technical Support Representative (Remote)
Oracle
01.2014 - 02.2016
- - Guided customers through troubleshooting steps restoring functionality efficiently. - Delivered technical assistance via chat and email channels improving user experience.
Education
BBA in Business Administration and Management - undefined
Tennessee State University
Nashville, TN05.2026
Skills
- Data Entry Typing Speed:59 WPM
- Claims Analysis
- Account Updating
- Technical Support
- Strong Leadership & Team Management Skills
- Excellent Communication & Interpersonal Abilities
- Proficiency in Conflict Resolution & Problem-Solving
- Customer-Focused Approach
- CRM Systems Experience
- Chat & Messaging Platforms Expertise
- Multitasking & Prioritization
Timeline
Assurant Claims Specialist
01.2023 - 10.2024
Claims Benefit Specialist (Remote)
Longevity Health
07.2021 - 01.2024
Lead Customer Service Representative (Remote)
Asi Ge Appliance
10.2019 - 07.2021
Office Data Entry Clerk
Automotive Group LLC
09.2018 - 10.2019
Chat Support Representative
Wayfair
02.2016 - 09.2018
Technical Support Representative (Remote)
Oracle
01.2014 - 02.2016
BBA in Business Administration and Management - undefined
Tennessee State University
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