Letronya Patton
los angeles
Summary
Dynamic customer service professional with extensive experience at the United States Postal Service. Proven expertise in cash handling and motivational skills, consistently exceeding performance expectations. Recognized for implementing workflow improvements that enhanced efficiency and resolved customer issues promptly, ensuring high satisfaction levels. Committed to delivering exceptional service and fostering collaborative team environments.
Overview
41
41
years of professional experience
Work History
Window Clerk
United States Postal Service, USPS
03.1988 - 03.2024
- Processed incoming and outgoing mail efficiently, ensuring timely delivery.
- Assisted customers with shipping inquiries, providing accurate information and support.
- Operated postal service equipment, maintaining high standards of safety and security.
- Managed cash transactions, balancing cash drawers at end of shifts consistently.
- Trained new clerks on procedures and best practices for customer service excellence.
- Implemented workflow improvements, reducing processing time and enhancing efficiency.
- Resolved customer issues promptly, maintaining high satisfaction levels through effective communication.
- Oversaw daily operations in absence of supervisor, ensuring continuity of services provided.
- Processed passport applications efficiently and accurately, ensuring compliance with all regulations.
- Exceeded performance expectations regularly, leading to positive feedback from supervisors and peers.
- Managed financial transactions, ensuring accuracy in cash handling and balancing daily accounts.
- Consistently met performance standards for window clerk duties, contributing to the smooth operation of the postal facility.
- Educated customers on available services such as package insurance, tracking options, and shipping timelines.
- Stayed current with changes in postal regulations or procedures through ongoing training opportunities.
- Provided support to other postal staff when needed, fostering a collaborative team atmosphere.
Customer Care Representative
Ticketmaster
01.1986 - 01.1988
- Resolved customer inquiries through multiple communication channels, ensuring satisfaction and retention
- Processed ticket orders and managed account issues efficiently, enhancing overall service quality
- Collaborated with cross-functional teams to identify and implement process improvements in customer support
- Analyzed customer feedback trends to recommend solutions for service enhancements
Sales Associate
Sears Warehouse
01.1985 - 01.1986
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems.
- Maintained organized merchandise displays to attract customer attention.
- Collaborated with team members to achieve daily sales goals.
- Resolved customer inquiries and complaints promptly and professionally.
- Conducted inventory checks to ensure stock availability and accuracy.
Cashier/Cook
Quick N Split
01.1983 - 01.1985
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances during shifts.
- Assisted customers with product inquiries and provided excellent service.
- Managed inventory levels and organized merchandise displays effectively.
- Resolved customer complaints promptly, enhancing overall satisfaction.
Education
No Degree - Computer
Los Angeles Southwest College
Los Angeles, CA12-2025
Skills
- Motivational skills
- Cash handling expertise
- Accountability
- Customer service
- Order picking and processing
- Picking and processing
- Cash register operation
- Cash handling accuracy
- Cleaning techniques
- Guest relations
Timeline
Window Clerk
United States Postal Service, USPS
03.1988 - 03.2024
Customer Care Representative
Ticketmaster
01.1986 - 01.1988
Sales Associate
Sears Warehouse
01.1985 - 01.1986
Cashier/Cook
Quick N Split
01.1983 - 01.1985
No Degree - Computer
Los Angeles Southwest College