Letsy Castillo
Smyrna,GA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Chief of Operations
LVS Building Services LLC
11.2022 - Current
- Reduced overhead costs through strategic resource allocation and effective budget management.
- Developed high-performing teams by providing mentorship, training, and clear performance objectives.
- Implemented data-driven decision-making processes for improved strategic planning and execution.
- Managed cross-functional teams to ensure timely project delivery within scope and budget constraints.
- Enhanced customer satisfaction levels by addressing concerns proactively and implementing process improvements based on feedback.
- Cultivated strong relationships with external vendors to negotiate favorable terms for contracts and agreements.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
Waitress
El Canaston
01.2021 - 08.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Education
High School Diploma -
Campbell High School
Smyrna, GA05.2024
Skills
- Human Resources Management
- Workforce Planning
- Crisis Management
- Inventory Management
- Staff Training
- Customer Service
- Cash Handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Chief of Operations
LVS Building Services LLC
11.2022 - Current
Waitress
El Canaston
01.2021 - 08.2022
High School Diploma -
Campbell High School
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