Summary
Overview
Work History
Education
Skills
Timeline
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Lettice Bowling

Richardson,TX

Summary

Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.

Overview

18
18
years of professional experience

Work History

Restaurant Server/Head Bartender

Harwood Tavern
Dallas, TX
08.2022 - Current
  • Assisted with stocking supplies such as napkins and silverware for dining areas.
  • Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
  • Processed payments from customers using cash registers or POS systems.
  • Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
  • Assisted other servers as needed during peak hours or special events.
  • Accurately tallied checks at the end of each shift.
  • Trained new employees to perform duties.

Lead Server Trainer

Communion Modern Diner
Richardson, TX
08.2021 - 06.2022
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Greeted guests and provided menus.
  • Delivered food orders promptly and courteously.
  • Prepared drinks according to standard recipes.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Fine Dining Server

Pappas Bros. Steakhouse
Dallas , TX
10.2007 - 05.2015
  • Ensured proper set-up of dining area before service began including silverware, condiments, napkins.
  • Demonstrated knowledge of wine list and recommended wines based on customer preferences.
  • Processed payments promptly at the end of meal service period using POS terminals.
  • Promoted additional menu items or special offers as appropriate.
  • Provided menus, explained daily specials, and answered questions about menu items.
  • Checked back with customers to ensure satisfaction with each course.
  • Adhered to all safety and sanitation policies when handling food and beverage items.
  • Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
  • Addressed and resolved customer complaints with professionalism and patience.
  • Trained in wine and liquor service in order to provide full and positive experiences to guests.
  • Implemented and adhered to health and safety protocols to ensure a safe dining environment.

Education

Some College (No Degree) - Psychology

University of Houston
Houston, TX

High School Diploma -

Lake Highlands Highschool
Dallas, TX

Skills

  • Customer service
  • Payment processing
  • Wine pairing
  • Food safety
  • POS systems
  • Staff training
  • Menu knowledge
  • Cash handling
  • Time management
  • Team collaboration
  • Order accuracy
  • Conflict resolution
  • Sales promotion
  • Cleanliness standards
  • Customer satisfaction
  • Item promotion
  • Drink preparation
  • Exceptional communication

Timeline

Restaurant Server/Head Bartender

Harwood Tavern
08.2022 - Current

Lead Server Trainer

Communion Modern Diner
08.2021 - 06.2022

Fine Dining Server

Pappas Bros. Steakhouse
10.2007 - 05.2015

Some College (No Degree) - Psychology

University of Houston

High School Diploma -

Lake Highlands Highschool

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Lettice Bowling