Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Letticia Andrade

Norwalk,CA

Summary

Dynamic professional with a proven track record of enhancing customer satisfaction and streamlining operations at In-N-Out Burger. Skilled in inventory management and customer service, demonstrating leadership qualities and a friendly, positive attitude. Achieved significant improvements in customer engagement and operational efficiency, leveraging excellent communication and problem-solving skills.

Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Food service professional with extensive experience in preparing and serving meals, ensuring customer satisfaction, and maintaining sanitary standards. Recognized for collaborative spirit and reliability in high-paced settings. Possesses strong skills in food safety protocols and efficient service delivery.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Associate

In-N-Out Burger
05.2014 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
  • Maintained clean and inviting store environment, encouraging longer visits from customers.
  • Managed efficient cash register operations.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Learned and adapted quickly to new technology and software applications.

Office Administrative Assistant

OM Roofing Company
02.2017 - 04.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Enhanced company reputation by consistently delivering high-quality roofing solutions to clients.
  • Collaborated with team members to complete large-scale commercial roofing projects in a timely manner.
  • Increased client satisfaction by consistently completing roofing projects on schedule and within budget.
  • Oversaw payroll processing, ensuring timely payments while maintaining accuracy of records.
  • Prepared payroll by calculating pay, distributing checks, and maintaining payroll records.
  • Supervised crews and helped Trainmaster maintain payroll within targeted budget.
  • Managed financial records, ensuring accurate billing and prompt payments from clients.
  • Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Front Desk Agent

LA Fitness
04.2012 - 12.2013
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Massage Therapist

My Oasis Spa
03.2009 - 02.2012
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Assisted in the development of new spa services and treatment protocols to enhance the overall menu offerings.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Created marketing advertisements to increase awareness of services and boost sales.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Associate

McDonald's
06.2006 - 03.2009
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Controlled line and crowd with quick, efficient service.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Learned and adapted quickly to new technology and software applications.

Education

Associate of Science - Massage Therapy And Sports Rehabilitation

Fremont College
Cerritos, CA
05-2012

High School Diploma -

California High School
Whittier, CA
06-2008

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Leadership qualities
  • Customer interaction
  • Workplace safety
  • Cash handling
  • Customer engagement
  • Inventory management
  • Verbal communication
  • Friendly, positive attitude
  • Problem-solving
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication

Certification

  • Food Handler's Card – Various State-Specific Health Departments.

Languages

Spanish
Native or Bilingual

Timeline

Office Administrative Assistant

OM Roofing Company
02.2017 - 04.2018

Associate

In-N-Out Burger
05.2014 - Current

Front Desk Agent

LA Fitness
04.2012 - 12.2013

Massage Therapist

My Oasis Spa
03.2009 - 02.2012

Associate

McDonald's
06.2006 - 03.2009

Associate of Science - Massage Therapy And Sports Rehabilitation

Fremont College

High School Diploma -

California High School

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Letticia Andrade