Summary
Overview
Work History
Education
Skills
Timeline
Generic

Letticia Ferreira

Mastic Beach,NY

Summary

Proven Office Manager with a track record of enhancing workflow optimization and team bonding at Dr. Weinberg's office. Skilled in operations management and relationship building, I boosted productivity by 30% through strategic staff training and effective scheduling coordination. Expert in regulatory compliance and financial accounting, I consistently exceed employer expectations by prioritizing results and team efficiency. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

19
19
years of professional experience

Work History

Office Manager

Mark Weinberg
03.2020 - Current
  • Updated reports, managed accounts, and generated reports for company database.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Maintained computer and physical filing systems.
  • Coordinated special projects and managed schedules.
  • Managed office operations while scheduling appointments for department managers.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Controlled finances to lower costs and keep business operating within budget.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Head Assistant

Suffolk Pediatric Dentistry and Orthodontics
06.2005 - 01.2022
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
  • Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Took x-rays, photographs, and impressions of patients' teeth and mouth.
  • Set appointments and made follow-up calls.
  • Poured and shaped molds from impressions and trimmed molds in grinder.
  • Designed dental report card to explain patient dental health status and treatment plans.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Prepared patient X-rays and images for review by dentist.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Monitored patient comfort and safety during dental procedures.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
  • Scheduled and confirmed patient appointments.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Exposed, developed and mounted dental x-rays.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Verified patient insurance eligibility and benefits.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.

Education

GED -

Park West High School
New York
06.1994

Skills

  • Scheduling Coordination
  • Training and coaching
  • Team Bonding
  • Financial Accounting
  • Account Reconciliation
  • Credit and collections
  • Organizational Skills
  • Relationship Building
  • Scheduling
  • Regulatory Compliance
  • Employee Training
  • Clerical Support
  • Staff Management
  • Policy Development
  • Staff hiring
  • Bookkeeping
  • Compliance Monitoring
  • Customer Service
  • Employee Supervision
  • Inventory Control
  • Billing
  • Supply Management
  • Team Supervision
  • Staff Training
  • Conflict Management
  • Travel Coordination
  • Clear oral/written communication
  • Scheduling and calendar management
  • Excellent multi-task

Timeline

Office Manager

Mark Weinberg
03.2020 - Current

Head Assistant

Suffolk Pediatric Dentistry and Orthodontics
06.2005 - 01.2022

GED -

Park West High School

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Letticia Ferreira