Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Letticia Hubbard

McDonough,GA

Summary

To obtain employment and career opportunities within an organization where I can utilize my skills and enhance my customer service and administrative excellence. Passionate about building customer relationships and defusing customer situations. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sheriff Deputy Clerk Warrant Division

Clayton County Sheriff Office
06.2023 - Current
  • Reviews and researches all warrants received to insure accurate and complete information
  • Complies and maintains defendant files
  • Coordinates extraditions/pick-ups of defendants
  • Analyzes office procedures; develops and implements improvements
  • Operates personal computer and related software to maintain warrant data
  • Assist attorneys, citizens, outside law enforcement agencies, court staff, and coworkers by providing requested information and assistance
  • Insures accuracy and completeness or data entered to GCIC; insures compliance with GCIC requirements
  • Complies and provides executive officers with statistical data
  • Performs clerical and secretarial assistance needed
  • Performs other related duties as assigned.

Front Desk Agent

Courtyard At Marriott
04.2022 - 04.2023
  • Greeting guest and the public
  • Registering guest and verifying reservations
  • Distributing room keys
  • Answering phones
  • Helping guest upon request.
  • Respond to guest problems, request, and complaints
  • Provide backup assistance for other departments when needed
  • Handle request from guest on fraud account to stop payment
  • Perform transactions. processing card transactions and processing check payments

Bus Operator

Metropolitan Atlanta Rapid Transit Authority (MARTA)
03.2023 - 06.2023
  • Performs public transportation and paratransit scheduling, routing and dispatching duties; operates a variety of communication equipment, including two way radio, telephone, computer mobile dispatch terminal and scheduling systems, maintain and monitors driver manifests, and respond to request for service
  • Conducted routine pre-trip and post-trip inspection to ensure safe vehicle operations and report any disruptions to central dispatcher
  • Stop frequently and when passengers request a stop
  • Advised passengers of bus policies and adjusted temperature controls to ensure comfort
  • Utilize electronic fare registering and collection equipment where all money is collected, including active bus cards, transfers, and passes
  • Complying with traffic regulations to ensure that passengers experience a safe smooth ride
  • Operated wheel chair lifts or scooters and secure equipment of affected passengers in accordance with the Americans with Disabilities Act (ADA)
  • Assisted disabled passengers in boarding, riding, and alighting in a safe matter
  • Operated buses on a variety of scheduled routes.

Transit Bus and Shuttle Operator/ Dispatcher

Chattanooga Area Regional Transportation Authority (CARTA)
07.2019 - 04.2022
  • Performs public transportation and paratransit scheduling, routing and dispatching duties; operates a variety of communication equipment, including two way radio, telephone, computer mobile dispatch terminal and scheduling systems, maintain and monitors driver manifests, and respond to request for service
  • Conducted routine pre-trip and post-trip inspection to ensure safe vehicle operations and report any disruptions to central dispatcher
  • Stop frequently and when passengers request a stop
  • Advised passengers of bus policies and adjusted temperature controls to ensure comfort
  • Utilize electronic fare registering and collection equipment where all money is collected, including active bus cards, transfers, and passes
  • Complying with traffic regulations to ensure that passengers experience a safe smooth ride
  • Operated wheel chair lifts or scooters and secure equipment of affected passengers in accordance with the Americans with Disabilities Act (ADA)
  • Assisted disabled passengers in boarding, riding, and alighting in a safe matter
  • Operated buses on a variety of scheduled routes.

Driver in Training /Monitor

Durham School Services
10.2018 - 05.2019
  • Assist the driver with maintaining the safety of Elementary, Middle, and High School children
  • Log and report incidents involving behavioral or safety violations by the students
  • Implement emergency/accident plan (first-aid, evacuation, and 911 notification).

Security Officer/911 Dispatcher

UTC Police Department
09.2018 - 05.2019
  • Coordinate with law enforcement and medical personnel to respond to emergent situations
  • Broke up loitering groups and dispersed crowds effectively on college campus
  • Issue security badges and screen visitors to premises on College Campus
  • Scan incoming visitors and property using wands, x-ray machines and other equipment
  • Patrol sites on foot, by vehicle to provide visible deterrence to incidents and respond quickly to disturbances
  • Receiving emergency and non-emergency calls, monitoring assigned police officers driver logs, keeping records, addressing problems on college campus, and dispatching appropriate emergency response for situation.

Tugger Operator /Team Leader

Volkswagen OF
08.2016 - 09.2017
  • Operate a tugger to transport automotive parts to and from assembly lines in a timely matter
  • Scrap and record damage parts
  • Supervise employees in production unit monitoring their performance, ensuring productivity levels, assigning tasks, and delivering constructive criticism
  • Making sure all parts are safely transported to production lines in timely manner
  • Attending daily meetings with Supervisor on production needs.

Correctional Counselor

CCA Silverdale Correctional Facility
02.2014 - 07.2016
  • Reviewed court judgment with Presentence Investigation Reports to attain inmates past criminal history
  • Acted as liaison between the inmates; the courts; attorneys and other law enforcement agencies
  • Supervised Correctional Officers on post to make sure daily reporting completed on all housing units for Bravo, Charlie, and Delta housing units
  • Coordinated related legal calls, visits and televise court hearings
  • Conducted interviews to evaluate the psychological conditions while gathering personal data for emergencies contact purpose
  • Explained the Prisons Rape Elimination Act, institutional polices and disciplinary process as it pertained to their safety within the facility
  • Performed audits and caseload management and maintained proper records of inmates
  • Supervised inmates and ensured discipline was maintained in the housing unit
  • Worked on some of the toughest positions and managed to put inmates in process and make placements for jobs
  • Conducted face to face interviews with inmates for incident reports and for jobs off site from the correctional facility.

Administrative Assistant

Chattanooga Human Service
06.2012 - 02.2014
  • Handled client correspondence and tracked records to foster office efficiency
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Answered multi-line phone system, routing calls, delivering messages to staff
  • Assisting clients with job searches and entering data into the database
  • Conducted both phone and face to face interviews with candidates.

Education

Central High School
Chattanooga, TN

Virginia College
Chattanooga, TN

Skills

  • Appointment Scheduling
  • Strong verbal and written communication skills
  • Talent acquisition techniques
  • Knowledge of employment law and practices
  • Document Filing
  • Relationship building
  • MS Office
  • Networking
  • Time Management
  • Building Customer Loyalty
  • Candidate screening and assessment
  • Negotiating
  • Interviewing
  • Supervisory

Certification

  • Class B Commercial Driver’s License with Passenger (P)
  • CPR/AED/First Aid Certification
  • Medical Assisting Certificate

Accomplishments

Able to handle difficult individuals and situations in a professional and courteous manner. Always making sure my customers are satisfied. Throughout my career, I have assisted a large amount of people with filling out job applications and have managed to get them placed for jobs.

Timeline

Sheriff Deputy Clerk Warrant Division

Clayton County Sheriff Office
06.2023 - Current

Bus Operator

Metropolitan Atlanta Rapid Transit Authority (MARTA)
03.2023 - 06.2023

Front Desk Agent

Courtyard At Marriott
04.2022 - 04.2023

Transit Bus and Shuttle Operator/ Dispatcher

Chattanooga Area Regional Transportation Authority (CARTA)
07.2019 - 04.2022

Driver in Training /Monitor

Durham School Services
10.2018 - 05.2019

Security Officer/911 Dispatcher

UTC Police Department
09.2018 - 05.2019

Tugger Operator /Team Leader

Volkswagen OF
08.2016 - 09.2017

Correctional Counselor

CCA Silverdale Correctional Facility
02.2014 - 07.2016

Administrative Assistant

Chattanooga Human Service
06.2012 - 02.2014

Central High School

Virginia College

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Letticia Hubbard