Letticia Medina
Surprise,AZ
Summary
Organized Back Office Executive offering 27 years of hands-on experience providing managerial and administrative support to staff and residents. Collaborative team player always willing to go above and beyond. Professional Back Office Executive with excellent interpersonal skills and extensive customer service and sales experience. Team-oriented leader proficient in time-management and improving efficiency. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
31
31
years of professional experience
Work History
Back Office Manager/ Lead MA/Graduate Resident Coordinator
Arrowhead Internal Medicine
04.2008 - Current
- Rooming patients
- Taking vitals
- Acquiring patient medical history
- EKG
- Immunization
- Therapeutic injections
- Phlebotomy
- Order special procedures/ imaging
- Cerumen impaction removal
- Answering phones
- Schedule appointments
- Medication Prior authorization
- ASCVD calculation
- Calculate creatinine clearance
- Calculate Frax score
- Manage order supplies
- Scan or Updox medical records
- Clean and stock rooms
- Perform basic first aid for minor cuts and
- Authorize medication refills
- Assist with Maricopa County Dave vital records system
- Thorough knowledge of medical office practice and procedures
- Knowledge of medications being distributed by a physician
- Knowledge of various Computer software; including EMR (Electronic Medical Records)
- Knowledge of HIPAA/OSHA compliance
- Appropriate biohazard materials disposal
- Great verbal and written communication
- Exceptional customer service and phone etiquette
- Ability to problem solve and work independently
- Thorough knowledge of medical terminology
- Knowledge of CMS requirement.
- Streamlined vendor management processes by centralizing information storage, improving contract negotiation strategies, and building strong relationships with key suppliers.
- Promoted positive work environment through active engagement with employees, fostering culture of open communication and mutual respect.
- Improved communication between departments through implementation of effective collaboration tools and regular interdepartmental meetings.
- Evaluated performance of back office staff members through regular feedback sessions and annual reviews, identifying areas for growth and development opportunities.
- Implemented inventory control systems that minimized waste while ensuring adequate stock levels were maintained at all times for seamless business operations.
- Spearheaded initiatives to improve customer satisfaction rates by closely monitoring performance metrics and identifying areas for improvement.
Front/Back Office Medical Assistant
Westside General Practice
06.1998 - 04.2008
- Vitals, EKG, SVN, random blood sugars, Medisoft, Medinotes
- Referrals, authorizations, insulin training
- Blood draws and minor office procedures.
- Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
- Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.
- Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
- Ensured compliance with HIPAA regulations through meticulous handling of sensitive patient information.
- Fostered strong relationships with patients and their families by providing compassionate support and answering questions about medical care.
Shift Manager
Mc Donalds Restaraunt
01.1994 - 01.2000
- Customer service, take orders, train new employees
- Interviewed applicants, and handled bank deposits, inventory.
Education
Associate of Arts - Medical Assisting
Long Technical Institute
Phoenix, AZ01.1998
Diploma - High School
Central High School
Phoenix, AZ01.1996
Skills
- Meeting Coordination
- Record preparation
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Team Collaboration
- Decision-Making
- Microsoft Office
- Training and Orientation
- Work Planning and Prioritization
- Analytical Thinking
- Records and Database Management
- Scheduling and calendar management
References
- Rachel Townsend, CRNP (John Hopkins university Hospital), 480-521-2193
- Oner A. Khera, MD (Spine surgery), 703-517-5116
- Michael Hayman, MD (Orthopedic surgery), 480-686-1947
- Krishnaswami (Kris) Vijayaraghavan (Vijay), MD, MS, 602-908-4947
- Melissa Gavina (State of Arizona), 602-326-4706
- Irene Barron-Irby, MCSO Captain, 602-619-6170
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Back Office Manager/ Lead MA/Graduate Resident Coordinator
Arrowhead Internal Medicine
04.2008 - Current
Front/Back Office Medical Assistant
Westside General Practice
06.1998 - 04.2008
Shift Manager
Mc Donalds Restaraunt
01.1994 - 01.2000
Associate of Arts - Medical Assisting
Long Technical Institute
Diploma - High School
Central High School
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