Letticia Olivas
Sierra Vista,AZ
Summary
I'm a dependable person, and successful at managing multiple tasks with a positive attitude and willingness to take on added responsibilities.
I am Hardworking and passionate with helping others by coaching them to achieve greater independence and confidence through their daily challenges, in addition to delivering care to clients with mental and emotional disturbance.
I am comfortable with handling stressful situations and performing under pressure along with excellent interpersonal communication skills to build meaningful relationships with team members.
Overview
6
6
years of professional experience
Work History
Recovery Technician
La Frontera Seabhs
04.2022 - 11.2023
- Developed patient care plans and documented progress toward goals.
- Treated clients and families with respect and dignity.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Administered medications, and managed patient behavior.
- Maintained patient records, documenting changes in patient condition.
- Mentored clients on substance use and life choices.
- Assisted with medication administration and counting and pouring medications.
- Charted on each patient daily.
- Assessed patient progress and reported changes to supervising physician.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Administered patient medications and tracked dosages.
Packer Associate
Amazon Fulfillment Center
05.2020 - 04.2022
- Proved successful working within tight deadlines and fast-paced environment.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Completed daily orders with expert picking and packing of shipments.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Re-packaged damaged or incorrectly packaged items.
- Placed items into bags, boxes or other containers.
- Inspected items for defects and damage.
- Loaded items onto conveyor belts and pallets.
- Cleaned and maintained production area and equipment.
- Sealed containers and packages with glue, tape or other materials.
- Counted items to verify accuracy of orders.
- Secured items for storage or shipment.
- Packaged fragile items with cushioning material.
Lead Development Representative
Televerde Call Center
01.2018 - 01.2020
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Pitched plans and investment strategies to potential partners to raise capital.
- Managed over 80 customers calls per day.
Education
Associate of Applied Science - Behavioral Sciences
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ03.2024
Electrical Certification -
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ02.2018
High School Diploma -
Life Learning Academy Charter High School
San Francisco, CA01.2016
Skills
- Coordinating Care
- Rapport Building
- Crisis Management
- Needs Assessment
- Active Listening
- Behavior Observation
- Critical Thinking
- Crisis Intervention
- Progress Documentation
- Encouragement and Motivation
- Behavioral Health
- Medication Administration
Education And Licensure
- Three years education at Rio Salado for Substance Use and Addiction Disorders, 2017-2020
- Six months of general studies at Grand Canyon University, 2021
- Electrical certification at Rio Salado
- High School Diploma from Life Learning Academy, 2016
Personal Qualities
- Computer literate
- Knowledge and experience with Data, Assessments, Plan (DAP) notes
- Proven record of reliability and dependability
- Ability to remain calm and professional throughout critical incidents and crisis
- Strong analytical skills, capable of assessing conditions and implementing appropriate intervention
- Therapeutic models and interventions
- Resourceful problem solver capable of implementing solutions to complex problems
- Possess special sensitivity to meeting diverse needs in varied situations
- Development of great rapport with others
- Relate well to people from a variety of cultures
- Energetic and responsible professional
- Maintain confidentiality
References
Lisa Coste, (520) 249-6856, Cody Underhill (520) 789-5119 2 years former manager, Ariana Silva (575) 654-6036 Amazon trainer 2 years, Linda Groom, (520) 227-1100 10 years, Chelsea Paulson (313) 286-5403 Recovery tech 1.5 years.
Timeline
Recovery Technician
La Frontera Seabhs
04.2022 - 11.2023
Packer Associate
Amazon Fulfillment Center
05.2020 - 04.2022
Lead Development Representative
Televerde Call Center
01.2018 - 01.2020
Associate of Applied Science - Behavioral Sciences
Maricopa Community Colleges - Rio Salado Community College
Electrical Certification -
Maricopa Community Colleges - Rio Salado Community College
High School Diploma -
Life Learning Academy Charter High School
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