Seasoned Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Hi, I’m
LETTIE CLARK
Greensboro,NC
Summary
Overview
9
years of professional experience
Work History
Barnes & Nobles College
Strong Leader (Acting Store Manager)
06.2023 - 09.2023
Job overview
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on assigned duties.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Oversaw day-to-day activities of 50+ employees in a fast pace establishment, fostering inspiring atmosphere to optimize employee experiences.
- Attended campus events to represent organization and build professional network.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- Mentored employees on customer service techniques and explained direct link between revenue growth and customer loyalty.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Solicited customer feedback to identify and improve on areas of weakness.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Approved regular payroll submissions for employees.
Barnes And Noble College
Cafe Manager
04.2019 - 10.2021
Job overview
- Hired employees
- Processed Payroll
- Team building
- Motivated employees Daily
- Kept an neat and organized working area and stock room
- Provided Excellent Customer Service
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
- Kept cafe in full compliance with health code standards and achieved consistent scores above 97.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Made it on Fox 8 news, Barnes and Noble website, and NCAT social media page because of great customer service.
Barnes & Nobles College
Warehouse Department Manager
10.2021 - 09.2023
Job overview
- Maintain employees by recruiting, selecting, orienting, and training
- Process Payroll
- Schedule Employees according to company needs
- Team building
- Manage up to 20-25 employees
- Maintain a neat and organized warehouse at all times
- Problem solve
- Extremely Motivating
- Communicated with managers of other departments to maintain transparency.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Sodexo
Lead Retail Supervisor
07.2014 - 04.2019
Job overview
- Supervise 15+ employees
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Followed HACCP safety guidelines for correctly receiving and distributing foods.
- Complete inventory weekly
- Order merchandise weekly
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Resolve all customer issues
- Maintain a neat and clean work area and stock room
- Coordinated merchandising displays, signage and sales enablement.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Trained and oriented associates to maximize team performance.
Education
Suitland High SchoolForestville, MD
High School Diploma
05.1998
University Overview
Skills
- Sales Professional
- Manage Operations
- Merchandising
- Inventory Management
- Goals and Performance
- Team Leadership
- Multitasking and Organization
- Positive and Friendly
- Sales Expertise
- Employee Motivation
- Staff Training
- Customer Relations
- Opening and Closing Procedures
- Delegating Work
- Recruiting and Hiring
- Payroll Administration and Timekeeping
- Staff Supervision
- Management Training
- Cash Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
My life is my message.
Timeline
Strong Leader (Acting Store Manager)
Barnes & Nobles College
06.2023 - 09.2023
Warehouse Department Manager
Barnes & Nobles College
10.2021 - 09.2023
Cafe Manager
Barnes And Noble College
04.2019 - 10.2021
Lead Retail Supervisor
Sodexo
07.2014 - 04.2019
Suitland High School
High School Diploma
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