I enjoy traveling and spending time with my family Family is a very important part of my life I also enjoy photography and painting
Letty Hines
Pendleton,OR
Summary
Adept at fostering client relationships and assisting my team, I significantly enhanced client satisfaction and retention at Family Resource Home Care. Skilled in multitasking and great communication, my approach to client care coordination with setting up new clients has proven to be strong. This has been achieved through collaboration and hard work. I truly feel my time with Family Resource Home Care has been a very rewarding experience and I look forward to my growth within this company.
Overview
10
10
years of professional experience
Work History
Care Giver - Client Care Supervisor
Family Resource Home Care
11.2020 - Current
- Created a welcoming environment for clients by demonstrating empathy and understanding during interactions.
- Successfully maintained compliance with all industry regulations and internal policies while handling sensitive client information with utmost discretion.
- Managed escalated calls, resolving complex issues and maintaining high levels of client satisfaction.
- Coordinated with other departments to streamline communication and enhance overall client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing effective solutions.
- Contributed significantly toward increasing referral business by delivering memorable and personalized customer experiences consistently throughout my tenure as a supervisor.
- Oversaw daily operations of the Client Care team, ensuring timely and accurate support for clients.
- Facilitated regular team meetings to discuss performance goals, progress updates, and ongoing challenges.
- Adapted quickly to changes in company procedures and market trends, ensuring that the Client Care team remained at the forefront of best practices for providing exceptional support to our clients.
- Built relationships with customers and community to establish long-term business growth.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Organized promotional events and interacted with community to increase sales volume.
- Collaborated closely with team members to ensure seamless delivery of client services.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Work closely with the VA and handle all referrals, set up care in a timely manor.
- Passionate about learning and committed to continual improvement.
Resident Care Coordinator
Val Hopkins
01.2020 - 11.2020
- Promoted family engagement through regular updates on resident progress and involvement in care planning decisions.
- Ensured compliance with regulatory requirements by maintaining accurate records and conducting regular audits.
- Increased resident satisfaction by addressing concerns promptly and fostering a positive living environment.
- Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
- Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
- Provided ongoing staff training to maintain high standards of care and ensure adherence to best practices.
- Collaborated with healthcare providers to develop individualized care plans, optimizing residents'' quality of life.
- Conducted assessments to identify residents'' needs, ensuring appropriate placement within the facility''s programs and services.
- Managed scheduling, staffing, and budgeting effectively to optimize resource allocation across resident care activities.
- Advocated for residents'' rights, promoting dignity and respect throughout interactions between staff members and residents.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
Med Tech
April Aldred
09.2014 - 01.2020
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Administered resident medications and charted daily.
Education
High School Diploma -
Nyssa High School
Nyssa, OR05.1993
Skills
- Client Relationship Building
- Delegation and Supervision
- Sales Support
- Customer Relations
- Client Retention
- In-home assessment
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Team Leadership
Accomplishments
I feel my growth in Family Resource Home Care going from a Care Giver to a Client Care Supervisor has been very beneficial in being able to feel my clients needs. I look forward to an opportunity to continue my growth and be able to work together as a team to be successful for our company.
Interests
Timeline
Care Giver - Client Care Supervisor
Family Resource Home Care
11.2020 - Current
Resident Care Coordinator
Val Hopkins
01.2020 - 11.2020
Med Tech
April Aldred
09.2014 - 01.2020
High School Diploma -
Nyssa High School
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