Letty Montoya-Chapman

• Receiving New Patient Referrals via fax & over the phone
• Verifying Medical Benefits: Commercial insurance & Workers Comp before the New Patient is seen in our office
• Now working in Personal Injury Dept
• Gathering Referrals, building accounts, and making contact with the Law Firm’s case manager
• Going over medical benefits with the New Patient before the appointment
• Scheduling New Patient Appointment once we have all the records & answer any questions the New patient may have before their appointment
• Gathering New Patient referral data and compiling info into weekly Excel report
• No Show appointment Excel report done weekly
• Weekly Scheduler Meeting going over various concerns with immediate supervisor
• Trained several schedulers for our other offices since I was the first New Patient Scheduler to Work remotely.

• Scheduling patients with our office and other referred physicians
• Managing patient accounts collecting co pays and previous balances
• Calling on unpaid insurance claims and answering various insurance questions
• Initiating Insurance prior authorization for medications, radiology and specialist referrals
• Answer and questions patients may have about their care or medication
• Assisting the doctor with patient care
• In house A1C, PT INR labs,Taking vital signs and preparing the chart for the doctor’s review.

• Verifying insurance benefits and following up on unpaid claims
• Managing patient accounts and assisting with the Aging Report
• Confirming and scheduling appointments
• Going over treatment plans with patients and explaining their benefits.

• Re-filing unpaid insurance claims and verifying insurance benefits
• Answering questions about procedures and treatment plans
• Managing insurance aging report for the doctor and hygienists
• Submitting predetermination to insurance company for upcoming treatment.

• First 3 years spent as dental assistant taking x-rays and assisting with procedures
• Confirming and scheduling appointments
• Verifying dental benefits and going over treatment plans with patients
• Collecting balances and answering any questions regarding.

Biology Major 1994-1996