Letusia Tili
Fairfield,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
CSR Teller
California Check Cashing
07.2019 - Current
- Tracked customer service cases and updated service software with customer information.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved accounting, service and delivery concerns.
- Supported marketing initiatives by promoting special offers or loyalty programs during customer interactions, driving increased revenue streams for the organization.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Educated customers about billing, payment processing and support policies and procedures.
- Executed wire transfers, stop payments and account transfers.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Cashier
Shell Gas Station
06.2014 - 10.2016
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Operated cash register to record transactions accurately and efficiently.
Administrative Assistant
Salvation Army Adult Rehabilitation Center
02.2010 - 03.2011
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Clerk
City And County Of San Francisco
01.2008 - 05.2009
- Created and maintained detailed records of all office activities.
- Produced high-quality communications for internal and external use.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Assisted HR department in recruiting process by reviewing resumes and scheduling interviews leading to an improved talent pool.
- Informed and supported business leaders through consistent communication and administrative support duties.
Education
High School Diploma -
Mark Twain
San Francisco, United States06.1991
Skills
- Customer Education
- Continuous Improvement
- Product and service solutions
- Translation and Interpretation Services
Timeline
CSR Teller
California Check Cashing
07.2019 - Current
Cashier
Shell Gas Station
06.2014 - 10.2016
Administrative Assistant
Salvation Army Adult Rehabilitation Center
02.2010 - 03.2011
Clerk
City And County Of San Francisco
01.2008 - 05.2009
High School Diploma -
Mark Twain