Letzy Betancourt
Edcouch,TX
Summary
A passionate first generation female for many roles in my household. I carry with me years of experience in working with people of all kinds of ethnicities, age groups, and disabilities/health conditions through my workplaces and school selections. I am often recognized for my positive attitude and resilience to keep pushing for more.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
STATE FARM INSURANCE-FINANCIAL SERVICES AGCY
Edinburg, TX
03.2023 - Current
- Scheduled appointments with upset policyholders, the agent and myself to offer them financial advice and discuss their options.
- Utilized excel to keep coworkers up to date on their monthly records.
- Made sure every policyholder of every background and income knew about my care for customer service far above the production level.
Customer Service Representative
MAP Communications, Inc.
Edinburg, TX
07.2022 - 03.2023
- Responded to calls from all over the U.S., Canada, and Puerto Rico.
- Translated Spanish-speaking callers in conference calls for licensed professionals.
- Assisted my supervisor with floor tasks at the incentive of good work etiquette.
Sales Associate
Dollar General
Edinburg, TX
09.2021 - 06.2022
- Collected cash and card payments and provided accurate change on a daily basis.
- Engaged with a community of customers and learned to reflect their needs according to their day-to-day needs.
- Completed merchandise intake procedures while maintaining an organized and accessible work area.
- Fulfilled managerial duties at the product of being short-staffed.
Education
Associate's degree - Engineering
South Texas College
Weslaco, TX05.2022
High school diploma -
The Science Academy Of South Texas
05.2022
Bachelor's degree - Accounting
University of Texas Rio Grande Valley
Skills
- Strong communication skills
- Paperwork Processing
- Rapid Mental Mathematics
- Training & development
- Fluent in both English and Spanish with dialect and grammar
- Positive take on constructive criticism and potential stress factors
- Account updating
Certification
- OSHA
- Property & Casualty License
Languages
Spanish
Professional
Timeline
Customer Service Representative
STATE FARM INSURANCE-FINANCIAL SERVICES AGCY
03.2023 - Current
Customer Service Representative
MAP Communications, Inc.
07.2022 - 03.2023
Sales Associate
Dollar General
09.2021 - 06.2022
Associate's degree - Engineering
South Texas College
High school diploma -
The Science Academy Of South Texas
Bachelor's degree - Accounting
University of Texas Rio Grande Valley
- OSHA
- Property & Casualty License
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