Leucaris Javier Santos
Worcester,MA
Summary
Dedicated to efficiency and dependability in personal and collaborative projects, I am very friendly, get along with people from various backgrounds, and communicate effectively to achieve shared goals. My versatility makes me a valuable asset to any team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dispatcher
High Class Transportation
- Picking up calls for those who needed a taxi to go somewhere in English, Spanish and sometimes Portuguese.
- Managed high-stress situations calmly and effectively, through the phone ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Customer Service Representative
Five Star Express Transportation
06.2021 - Current
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Assist travelers going from Massachusetts to New York with their travel and make sure everything is ready for them to arrive at their location. I also ship different packages to their home or business in New York.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Education
Associate of Science - Human Services
Quinsigamond Community College
Worcester, MA05.2024
High School Diploma -
Doherty Memorial High School
Worcester, MA05.2021
Skills
- Costumer Service
- Front Desk
- Bilingual
- Dispatch Coordination
- Communication
- Problem Solving
- Attention to detail
- Adaptability
- Customer Relations
Certification
Driver's License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Elementary
References
References available upon request.
Timeline
Customer Service Representative
Five Star Express Transportation
06.2021 - Current
Dispatcher
High Class Transportation
Associate of Science - Human Services
Quinsigamond Community College
High School Diploma -
Doherty Memorial High School
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