Leuel Kebede
Gilbert,AZ
Summary
. Proficient in sales force and CRM Performance-oriented Sales Leader offering an exceptional record of achievement over 10+ year career. Tenacious manager with a strategic and analytical approach to solving problems, bringing in customers, and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue. Highly adept at training, managing, coaching, and mentoring sales and customer service associates with a talent for interacting with staff at all levels of the organization and the public.
Overview
10
10
years of professional experience
Work History
ACA Insurance Broker
Boom AI
02.2023 - Current
- Conducted research and identified market trends to develop better strategies for sales.
- Tracked progress of all outstanding insurance claims.
- Participated in ongoing professional development, staying current with insurance best practices and emerging industry trends.
- Cross-sold insurance products to existing clients to reach sales targets.
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
- Skilled at working independently and collaboratively in team environment.
- Maintained comprehensive knowledge of industry trends, competitor activity, and emerging technologies to inform strategic decision-making.
- Assisted in forecasting sales trends, allowing for proactive strategy adjustments based on market conditions.
- Closed average of 200 new sales per week after implementing new brokerage program.
Insurance
Family First Life
01.2022 - 01.2023
- Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.
- Analyzed customer needs to provide customized insurance solutions.
- Retained 85% of policyholders during annual renewal period.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Utilized CRM software to manage client relationships.
- Collaborated with cross-functional teams to enhance product features based on customer feedback.
- Developed customized solutions to address unique client needs, resulting in increased product adoption.
- Installed and configured operating systems and applications.
- Gained strong leadership skills by managing projects from start to finish.
Senior Sales Consultant- Insurance/ Finance
HealthPlanOne
04.2018 - 01.2022
- Gained in-depth knowledge of company's product offerings to provide reliable and trusted assistance to [2-5] customers daily, helping them make informed decisions
- Identified new business opportunities through cold calling, networking, marketing prospective database leads.
- Cultivated existing customer relationships and built rapport with new clients using extensive product knowledge and return call policy.
- Monitored sales team performance and provided constructive feedback.
- Evaluated clients' needs and created plan of action to provide solutions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Consulted with businesses to supply accurate product and service information.
- Attended sales conferences to improve relationship-building and closing techniques
- Pinnacle Club award winner every year since being hired
- Build rapport with and counsel family members while discussing patient treatment plans and progress.
- Maintained current knowledge of evolving changes in marketplace.
- Set and achieved company-defined sales goals.
Account Executive
Lina General Services
07.2014 - 03.2018
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Maintained current knowledge of evolving changes in marketplace.
- Contributed to team objectives in fast-paced environment.
- Leveraged CRM to collect, organize, and manage sales data and customer information.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Generated advertising brochure for vendor use.
- Reduced transportation costs through effective route planning and carrier selection.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Achieved or exceeded company-defined sales quotas.
Education
Associate of Arts -
St. Cloud State University
Mennisota10.2012
Skills
- Customer service
- Microsoft office
- Excel
- Sales
- Customer care
- Organizational skills
- Business intelligence
- English
- Oromo
- Amharic
- Account Management
- Underwriter Collaboration
- Client Retention
- Administrative Functions
- Retirement planning
- Relationship Building
- Online Chat Support
- Database Management
- Interpersonal Skills
- Decision-Making
- Customer Targeting
- Complaint resolution
- Inbound Calls
- Sales Projections
- Market Trend Analysis
- Product and Service Promotion
- Cost Control
- Documentation Management
- Payment Processing
- Creative Thinking
Accomplishments
- Won "Service Excellence Award" for playing an instrumental role in driving record-high sales.
- Generated an average of more than 50 new policies per month.
Timeline
ACA Insurance Broker
Boom AI
02.2023 - Current
Insurance
Family First Life
01.2022 - 01.2023
Senior Sales Consultant- Insurance/ Finance
HealthPlanOne
04.2018 - 01.2022
Account Executive
Lina General Services
07.2014 - 03.2018
Associate of Arts -
St. Cloud State University
Similar Profiles
Edward Ray NayveEdward Ray Nayve
Software Engineer at Boom AISoftware Engineer at Boom AI
Dayana EscotoDayana Escoto
Assistant & Social Media Manager at Boom Boom WeddingsAssistant & Social Media Manager at Boom Boom Weddings
Faith WilsonFaith Wilson
Child Care Helper at Chicka Chicka Boom Boom Day Care CenterChild Care Helper at Chicka Chicka Boom Boom Day Care Center