Leuia Kiokata
West Valley,UT
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Dispatcher
TCI Logistics
06.2025 - Current
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing, and tracking of 12 fleet vehicles.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Generated reports to track deliveries and maintain proper records and documentation.
- Monitored and tracked dispatch communication systems.
- Managed customer accounts and invoicing.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Monitored vehicle locations to coordinate timely arrivals.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Regional Service Manager
Nextech
04.2024 - 04.2025
- Resolved escalated customer complaints through strong problem-solving skills and effective communication.
- Developed relationships with key stakeholders such as vendors, suppliers, and partners in order to increase efficiency of services provided.
- Partnered with key collaborators throughout business to achieve company goals and objectives.
- Maintained accurate records of inventory levels, repairs completed, and customer feedback data.
- Coordinated regularly scheduled maintenance visits with customers in order to improve reliability of services provided.
- Ensured compliance with all safety regulations within the region.
- Monitored daily operations to ensure high-quality standards and tight deadlines were met.
- Conducted regular service reviews and identified areas of improvement.
- Collaborated with other departments to develop new services, products, and initiatives that increased sales in the region.
Dispatch Manager
Superior Water & Air
03.2015 - 04.2024
- Handled general customer complaints and mediated conflicts
- Responsible for collecting payment from clients with negative account balances, running weekly reports
- Overseeing day-to-day operations and store employees, customer relations, problem resolution, etc
- Organized working schedule for employees
- Generated weekly and monthly sales reports and productivity reports to assist decision-makers with operational improvements
- Managed inventory of vehicles, tools, and parts used in the dispatch process.
- Managed labor relations by assisting with hiring, interviewing and training employees.
- Demonstrated ability to manage a high-volume of calls and prioritize tasks efficiently.
- Ensured compliance with applicable safety regulations during transport operations.
- Monitored dispatch performance to resolve driver incidents, equipment failure and other potential service disruptions.
Seasonal Package Handler
USPS
08.2018 - 12.2018
- Loaded completed orders on pallets according to delivery numbers
- Cleared aisles, swept floors and reorganized inventory to keep the warehouse neat and remove obstacles
- Used scanners to track parcel information such as condition or receipt
Live Chat Agent
AT&T Store
03.2014 - 03.2015
- Cultivated relationships with new customers and maintained good partnerships with existing clients
- Documented all customer information accurately in the computer system, providing dated notes for future reference
- Asked open-ended questions to determine which products or services would be the best fit for the customer's needs
Health Insurance Agent
Anthony Spires - Humana Agent
03.2013 - 03.2014
- Listened to customers' comments, responded appropriately and forwarded issues to appropriate department
- Maintained a high level of professionalism and calmness with all personnel, even in high-stress situations
- Provided excellent and professional service to ensure guest satisfaction
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Food Handler
Megaplex Theatres
02.2012 - 02.2013
- Customer service oriented Multitasking
- Customer service
- Problem-solving
- Strong work ethics
- Kept food at proper temperatures for consumer safety and documented numbers every 20 minutes
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits
- Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products
- Prepared for busy periods by organizing ingredients and restocking supplies for expected loads
Education
High School Diploma -
Tafuna High School
Business
American Samoa Community College
Skills
- Decision-making
- Order accuracy
- Presentation skills
- Revenue opportunities
- Customer service
- Multitasking
- Attention to detail
- Organizational skills
- Reliability
- Active listening
- Microsoft Excel
- Time management
- Performance improvement
- Teamwork and collaboration
- Teamwork
- Problem-solving
- Excellent communication
- Problem-solving abilities
- Adaptability and flexibility
- Work order management
- Route planning
- Database maintenance
- Workflow prioritization
- Verifying coverage
- Conflict resolution
Timeline
Dispatcher
TCI Logistics
06.2025 - Current
Regional Service Manager
Nextech
04.2024 - 04.2025
Seasonal Package Handler
USPS
08.2018 - 12.2018
Dispatch Manager
Superior Water & Air
03.2015 - 04.2024
Live Chat Agent
AT&T Store
03.2014 - 03.2015
Health Insurance Agent
Anthony Spires - Humana Agent
03.2013 - 03.2014
Food Handler
Megaplex Theatres
02.2012 - 02.2013
Business
American Samoa Community College
High School Diploma -
Tafuna High School
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