Leul Haileselassie
Toronto
Summary
Dynamic Physician Navigator at St. Joseph's Health Centre with expertise in patient management and effective communication. Proven track record in optimizing workflows and enhancing patient experiences. Skilled in scheduling coordination and team building, successfully trained new staff and improved operational efficiency, ensuring high levels of client satisfaction.
Overview
2
2
years of professional experience
Work History
Physician Navigator
St. Joseph's Health Centre
Toronto
04.2024 - Current
- Acted as a primary point of contact for patients, facilitating clear communication, follow-ups, and issue resolution for a smooth and positive patient experience.
- Collaborated with cross-functional teams to coordinate tasks and streamline workflows, enhancing overall operational efficiency.
- Managed administrative operations and data tracking to support productivity and improve client satisfaction.
- Coordinated staff schedules to ensure adequate coverage for all shifts, promoting seamless operational continuity.
- Trained new employees on company policies and operational procedures.
- Assisted management in daily operations and strategic planning initiatives.
Volunteer
Regent Park Community Health Centre
Toronto
02.2024 - 04.2024
- Collaborated with team members to create targeted outreach strategies for engaging underserved populations.
- Coordinated volunteer schedules to optimize staffing levels for program effectiveness.
- Supported staff in daily operations to enhance overall organizational efficiency.
Customer Service Representative
Cosmos Construction
Toronto
01.2024 - 02.2024
- Engaged 25+ construction material purchasers through outbound prospecting and solution discussions, generating qualified leads for sales team.
- Utilized follow-up emails and calls to gather customer feedback, implementing adjustments that enhanced customer engagement and satisfaction.
- Assisted customers with inquiries and service requests effectively.
- Resolved customer complaints through active listening and problem-solving skills.
- Maintained accurate records of customer interactions in the database.
Education
High School Diploma -
Gibson
Skills
- Patient management
- Patient care
- Scheduling coordination
- File Management
- Data entry
- Cultural competency
- Team building
- Effective communication
Additional Information
Management,Client/Customer Relationship Management, File Management
Timeline
Physician Navigator
St. Joseph's Health Centre
04.2024 - Current
Volunteer
Regent Park Community Health Centre
02.2024 - 04.2024
Customer Service Representative
Cosmos Construction
01.2024 - 02.2024
High School Diploma -
Gibson