LEUNOMME GUERRIER
Fort Lauderdale,FL
Summary
PTCB CERTIFIED
CPR
IMMUNIZATION CERTIFICATION
Overview
13
13
years of professional experience
Work History
Senior Certified Pharmacy Technician
Walgreens
10.2012 - Current
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered patients' questions and troubleshot prescription issues.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Education
High School -
Deerfield Beach High
Deerfield Beach, FL06.2008
Skills
- Supply Chain
- Prescription Filling
- Budgeting
- Inventory Management
- Customer Service
- Data Entry
- Medical Terminology
- Quality Assurance
- Patient Care
- Medication Administration
- Claims Processing
- Problem Solving
- Communication Skills
- Teamwork
- Attention to Detail
- Time Management
- Multitasking
- Adaptability
- Conflict Resolution
- Technical Proficiency
- Regulatory Compliance
- Process Improvement
- Risk Management
- Patient Education
- Customer Relationship Management
- Data Analysis
- Workflow Optimization
- Training and Development
- Performance Monitoring
- Quality Control
- Documentation Skills
- Research Skills
- Analytical Skills
- Organizational Skills
- Critical Thinking
- Decision Making
- Interpersonal Skills
- Leadership Skills
- Project Management
- Strategic Planning
- Negotiation Skills
- Relationship Building
- Networking Skills
- Presentation Skills
- Sales Skills
- Marketing Skills
- Financial Analysis
- Business Development
- Compliance Auditing
- Risk Assessment
- Inventory Control
- Supply Chain Management
- Vendor Management
- Contract Negotiation
- Quality Improvement
- Process Mapping
- Change Management
- Customer Satisfaction
- Service Excellence
- Performance Evaluation
- Training Facilitation
- Coaching and Mentoring
- Employee Engagement
- Stakeholder Management
- Resource Allocation
- Budget Management
- Financial Reporting
- Data Management
- System Implementation
- Technology Integration
- Software Proficiency
- Database Management
- Information Technology Skills
- E-commerce Skills
- Digital Marketing Skills
- Social Media Management
- Content Creation
- Graphic Design Skills
- Web Development Skills
- SEO Skills
- Data Visualization
- Business Intelligence
- Market Research
- Competitive Analysis
- Trend Analysis
- Brand Management
- Public Relations
- Event Planning
- Community Outreach
- Fundraising Skills
- Volunteer Management
- Nonprofit Management
- Program Development
- Policy Development
- Advocacy Skills
- Grant Writing
- Research and Development
- Innovation Skills
- Product Development
- Testing and Validation
- Troubleshooting Skills
- Technical Writing
- User Experience Design
- Customer Experience Management
- Service Design
- Process Engineering
- Lean Methodology
- Six Sigma
- Agile Methodology
- Project Coordination
- Resource Management
- Time Tracking
- Scheduling Skills
- Workflow Management
- Task Prioritization
- Goal Setting
- Performance Metrics
- Key Performance Indicators
- Data Interpretation
- Statistical Analysis
- Financial Modeling
- Risk Mitigation
- Compliance Management
- Audit Skills
- Quality Standards
- Regulatory Standards
- Safety Management
- Environmental Management
- Sustainability Practices
- Corporate Social Responsibility
- Ethical Standards
- Diversity and Inclusion
- Cultural Competence
Timeline
Senior Certified Pharmacy Technician
Walgreens
10.2012 - Current
High School -
Deerfield Beach High