Leuso McKenzie
Vancouver,WA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
General Manager
Pearl MedSpa LLC
10.2016 - 07.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized operational excellence by mentoring personnel on management principles, industry practices, and company procedures.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Promote a teamwork environment with an emphasis on individual growth.
- Designed and managed a 4,000 sq business Build extension in less than 3 months.
- Successfully negotiated and purchased equipment inventory estimated at over $1.2 million.
- Sustained and retained employees above the industry average. The industry average is 1-2 years.
Assistant Director
Morrison Child & Family Services
04.2010 - 10.2016
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Created and updated records and files to maintain document compliance.
- Led team of case managers and milieu supervisory of professionals in special projects and daily operations.
- Assist with client transfers across to other Health & Human Services facilities throughout the United States.
- Assist with crisis interventions (violent outbursts etc)
- Assist and facilitate trainings
Supervisor (Carson Facilities- Fife, WA)
Pioneer Human Services Inc.
09.2005 - 02.2009
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assist with Milieu operations (Day Shit, Twilight & Overnights)
Education
High School Diploma -
Nu'uuli Vocational High School (American, Samoa)
Pago Pago - American Samoa 06.1995
Skills
- Cross-Functional Team Management
- Labor Cost Controls
- Economic Analysis
- Sales Team Development
- Staff Training
- Safety Assurance
- Project Planning
- Market Growth
- Staff Development
- Operations Management
- Networking Abilities
- Client Relations
- Time Management
- Performance Improvement
- Staff Motivation
- Safety Protocols
Additional Information
- My passion is music and people. I conduct in-person no cost courses teaching bass guitar and keyboard to members of my community that are looking to pick up a new skill/hobby.
- Spent a lot of time learning about my previous field (Medical Aesthetics and Anti-Aging. Developed great relationships with corporations and vendors in the field. Perhaps the most impactful for me was learning about what's important in life and the experience gained from a field that was not aligned with most of my life's work since rooting in the United States from American Samoa.
Languages
Samoan
Native or Bilingual
Timeline
General Manager
Pearl MedSpa LLC
10.2016 - 07.2023
Assistant Director
Morrison Child & Family Services
04.2010 - 10.2016
Supervisor (Carson Facilities- Fife, WA)
Pioneer Human Services Inc.
09.2005 - 02.2009
High School Diploma -
Nu'uuli Vocational High School (American, Samoa)
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