Leusoga Noa
Summary
Dedicated professional with a strong work ethic and proven reliability, previously at McGee Air Services. Expert in efficient cleaning techniques and cabin sanitation, enhancing passenger satisfaction. Demonstrated adaptability and teamwork, contributing to on-time departures and maintaining high safety standards. Committed to continuous improvement and quality control in all tasks.
Overview
10
10
years of professional experience
Work History
Aircraft Cabin Cleaner
McGee Air Services
02.2023 - Current
- Enhanced cabin cleanliness by thoroughly vacuuming, dusting, and sanitizing all surfaces.
- Assisted in training new employees on best practices for cabin cleanliness and sanitation techniques.
- Complied with company protocols regarding lost-and-found items, ensuring proper documentation and storage procedures were followed.
- Reduced risk of illness transmission with proper disposal of waste materials, including biohazardous items.
- Maintained a safe and hygienic environment for passengers by diligently disinfecting high-touch areas.
- Contributed to on-time departures by efficiently completing cleaning tasks within tight timeframes.
- Maximized efficiency by adhering to assigned work schedules and prioritizing tasks based on aircraft turnaround times.
- Upheld customer experience standards with prompt removal of leftover food items and restocking essential supplies.
- Ensured passenger satisfaction through detailed attention to seat pockets, tray tables, and overhead compartments.
- Collaborated effectively with cross-functional teams such as ground crew, maintenance staff, and flight attendants to prepare aircrafts for departure swiftly.
- Continuously improved personal performance by actively seeking feedback from supervisors and colleagues.
- Demonstrated adaptability by quickly adjusting to changing work schedules due to unpredictable flight delays or cancellations.
Baggage Handler
ABM Industries
01.2025 - 07.2025
- Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
- Improved baggage handling efficiency by streamlining loading and unloading processes.
- Collaborated with team members to ensure efficient transfer of luggage between flights.
- Maintained clear communication with colleagues, supervisors, and airline staff to coordinate seamless baggage services.
- Enhanced customer satisfaction with timely and accurate baggage delivery to claim areas.
- Observed safety and privacy procedures in handling passengers' property.
- Followed security protocols when handling passenger belongings, ensuring the protection of personal property and sensitive items.
- Conducted regular inspections of baggage handling equipment, reporting any issues for prompt repair or replacement.
- Performed physical inventory checks on stored luggage, verifying accuracy before loading onto flights.
- Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists.
- Provided excellent customer service, assisting passengers with luggage-related inquiries and concerns.
- Adhered to company policies regarding the handling of oversized or special-needs luggage items for customers'' convenience and satisfaction.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Maintained a safe work environment by adhering to all safety regulations and guidelines.
- Efficiently sorted incoming bags according to destination tags for quick distribution onto connecting flights.
- Contributed to a positive work environment through teamwork, respect, and open communication among staff members.
Desk Assistant
7 Star Insurance
07.2015 - 04.2017
- Greeted guests in with friendliness and professionalism.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Managed incoming calls and directed them to appropriate departments for timely resolutions.
- Developed positive relationships with clients through excellent interpersonal skills during phone conversations or face-to-face interactions.
- Improved office efficiency by organizing and streamlining filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies by monitoring usage patterns and submitting timely orders for replenishments.
- Maintained updated contact lists across various platforms ensuring ease access essential information during crucial moments.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Fagaitua High School
American Samoa 06.2016
Skills
- Strong work ethic
- Reliability and punctuality
- Maintaining confidentiality
- Adherence to safety regulations
- Efficient cleaning techniques
- Quality control monitoring
- Flexible schedule availability
- Adaptability to change
- Chemical handling
- Professional appearance
- Interior aircraft familiarity
- Biohazard awareness
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Team collaboration
- Organizational skills
- Creative thinking
- Active listening
- Adaptability and flexibility
- Effective communication
- Decision-making
- Heavy lifting
- Safety procedures
- Self motivation
- Baggage handling
- Goal setting
- Operational procedures
- Inventory control
- Continuous improvement
- Emergency response
- Cabin cleaning
Timeline
Baggage Handler
ABM Industries
01.2025 - 07.2025
Aircraft Cabin Cleaner
McGee Air Services
02.2023 - Current
Desk Assistant
7 Star Insurance
07.2015 - 04.2017
Fagaitua High School
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