Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leuthnapha Cindy Brown

Antioch,TN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

28
28
years of professional experience

Work History

Customer Service Representative

Beck/Arnley
01.1995 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Input electronic orders
  • Work on customer websites (shipping/confirmations)
  • Excellent written communication for email for customer/public communication
  • Processing phone and email orders.
  • Process/quote pricing for International Orders
  • Handle export paperwork
  • Answer phone and email inquiries for public and customers.
  • Provide product and research information from online catalog.
  • Communicate order shipment information.
  • Verify and initiate authorization for returns and freight credits.
  • Filing of all necessary documentation.
  • Inventory adjustments.
  • Processing of closed orders.
  • Performed all warehouse laborer duties including picking, packing, counting, record keeping, and maintaining clean area.
  • Worked safely around moving machinery.

Education

No Degree - Nursing

Middle Tennessee State University
Murfreesboro, TN

Certification - Physical Therapy Assisting

Vanderbilt University
Nashville, TN

High School Diploma -

Antioch High School
Antioch, TN
06.1992

Skills

  • Teamwork
  • Multitasking
  • Microsoft Office
  • Problem Resolution
  • Customer Service and Assistance
  • Critical Thinking
  • Warehousing Functions
  • Active Listening
  • Conflict Resolution
  • Filing
  • Research
  • Active Learning
  • Customer Engagement Strategies

Languages

English
Native or Bilingual
Lao
Native or Bilingual

Timeline

Customer Service Representative

Beck/Arnley
01.1995 - Current

No Degree - Nursing

Middle Tennessee State University

Certification - Physical Therapy Assisting

Vanderbilt University

High School Diploma -

Antioch High School

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Leuthnapha Cindy Brown