LeVance Riley
Grand Rapids,MI
Summary
Proven leader in floor care and environmental services, notably at Clark Retirement Community, enhanced customer satisfaction and staff productivity through strategic thinking and effective leadership. Skilled in hard floor maintenance and team development, consistently exceed performance goals by fostering innovation and prioritizing health and safety compliance.
Overview
12
12
years of professional experience
Work History
Floor Care Technician
Mary Free Bed Rehabilitation Hospital Grand Rapids, MI
Grand Rapids, MI
03.2024 - Current
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Played a pivotal role in maintaining the overall appearance and cleanliness of facilities, contributing to positive customer experiences and repeat business.
- Increased client trust by maintaining professionalism while working in sensitive or restricted areas.
- Accelerated project completion times with effective time management and prioritization of tasks.
- Streamlined floor care processes through regular maintenance and inspection of equipment.
General Laborer
Keystone Facilities Management
Grand Rapids, MI
03.2024 - Current
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Notified supervisors of defective equipment or material.
- Completed tasks efficiently for timely project completion within set deadlines.
- Increased productivity with effective communication and collaboration among team members.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Transported heavy materials using tugs, hand trucks and pallet jacks throughout work zone.
- Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques.
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Read work orders to determine work assignments and equipment and materials needed.
- Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
- Worked alongside staff to discuss and implement best practices and exceed team objectives.
- Handled supply and equipment inventories and distribution for workers.
- Assisted in the successful completion of various construction projects through diligent labor and attention to detail.
- Mentored new employees by providing guidance on safety and proper techniques.
Entrepreneur
Entreprenuer
Grand Rapids, MI
05.2023 - 03.2024
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Determined business plan, mission statement, and vision.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to [Number] lbs.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Used time management and efficient cleaning methods to meet deadlines.
- Removed trash, debris and other waste materials from premises.
Environmental Services Supervisor
Clark Retirement Community
Grand Rapids, MI
01.2022 - 03.2023
- Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
- Established strong relationships with clients by promptly addressing their concerns related to service levels or operational issues.
- Conducted thorough inspections to ensure compliance with local, state, and federal regulations pertaining to environmental health and safety.
- Fostered a positive work environment by addressing employee concerns and providing opportunities for professional development.
- Assisted in recruitment efforts including interviewing potential candidates as well as participating in job fairs showcasing company culture.
- Enhanced employee safety through regular training sessions on hazardous material handling and disposal procedures.
- Conducted regular performance reviews with staff members, providing constructive feedback to help them grow professionally and achieve their goals.
- Increased staff productivity through effective scheduling, performance evaluations, and continuous feedback.
- Streamlined workflow processes for increased efficiency in managing daily cleaning operations across multiple facilities.
- Participated in industry conferences to stay current on emerging trends in environmental services and new technologies available for implementation.
- Managed budgets effectively while ensuring adequate allocation of resources towards essential tasks.
- Organized team meetings to discuss goals, progress updates, challenges faced during projects or tasks assigned.
- Reduced costs by negotiating contracts with vendors for supplies, equipment, and services.
- Achieved high customer satisfaction ratings by consistently meeting or exceeding expectations for cleanliness and appearance of facilities.
- Trained and mentored new staff on cleaning and safety protocols.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
Floor Care Manager
Century Floorspace
Grand Rapids, MI
06.2021 - 12.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
Environmental Services Supervisor
Clark Retirement Community
Grand Rapids, MI
11.2018 - 05.2021
- Conducted thorough inspections to ensure compliance with local, state, and federal regulations pertaining to environmental health and safety.
- Established strong relationships with clients by promptly addressing their concerns related to service levels or operational issues.
- Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
- Fostered a positive work environment by addressing employee concerns and providing opportunities for professional development.
- Ensured prompt resolution of any internal conflicts within the team leading to better overall morale among staff members.
- Assisted in recruitment efforts including interviewing potential candidates as well as participating in job fairs showcasing company culture.
- Conducted regular performance reviews with staff members, providing constructive feedback to help them grow professionally and achieve their goals.
- Increased staff productivity through effective scheduling, performance evaluations, and continuous feedback.
Environmental Services Supervisor
Illuminate HC
Grand Rapids, MI
07.2017 - 11.2018
- Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
- Established strong relationships with clients by promptly addressing their concerns related to service levels or operational issues.
- Conducted thorough inspections to ensure compliance with local, state, and federal regulations pertaining to environmental health and safety.
- Fostered a positive work environment by addressing employee concerns and providing opportunities for professional development.
Environmental Services Supervisor
Heartland Health Care Center
Grand Rapids, MI
03.2012 - 08.2017
- Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
- Established strong relationships with clients by promptly addressing their concerns related to service levels or operational issues.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Addressed customer feedback and complaints to maximize satisfaction.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Monitored staff performance and provided feedback to drive productivity.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
Education
High School Diploma -
Grand Rapids Central High School
Grand Rapids, MI05.2008
Skills
- Hard floor maintenance
- Organizational abilities
- Chemical handling knowledge
- Waste Management
- Customer Service
- Task assignment
- Training and mentoring
- Staff Training and Development
- Task Delegations
- Payroll understanding
- Problem-Solving
- Customer Relations
- Innovative Mindset
- Decision-Making
- Team Leadership
Timeline
Floor Care Technician
Mary Free Bed Rehabilitation Hospital Grand Rapids, MI
03.2024 - Current
General Laborer
Keystone Facilities Management
03.2024 - Current
Entrepreneur
Entreprenuer
05.2023 - 03.2024
Environmental Services Supervisor
Clark Retirement Community
01.2022 - 03.2023
Floor Care Manager
Century Floorspace
06.2021 - 12.2021
Environmental Services Supervisor
Clark Retirement Community
11.2018 - 05.2021
Environmental Services Supervisor
Illuminate HC
07.2017 - 11.2018
Environmental Services Supervisor
Heartland Health Care Center
03.2012 - 08.2017
High School Diploma -
Grand Rapids Central High School