LeVar Williams
Las Vegas,NV
Summary
Conscientious individual with a strong aptitude to learn, versed in high call center volume environments while providing excellent customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Agent
DraftKings
06.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Support
WSI Sports
04.2021 - 04.2023
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Maintained up-to-date knowledge of product and service changes.
- Scored in top 20% of employees for successful chat and email satisfaction and Work adherence..
- Explained complex technology-related issues in understandable terms to customers.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
Products Advisor
Tesla
07.2020 - 02.2021
- Planned, developed and implemented strategies to convey information with key decision makers.
- Managed multi-line phone system with over 200 incoming calls each day, directing individuals to desired personnel and providing general information about home energy operations.
- Anticipated responses and prepared clear and articulate answers.
- Capitalized on gaps in market and reached out personally to onboard new clients, process transfer paperwork and set up new accounts.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Performed due diligence and valuation processes.
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
- Produced detailed reports outlining key issues and proposed solutions.
Advisor
Volt Management
02.2020 - 04.2020
- Produced detailed reports outlining key issues and proposed solutions.
- Planned, developed and implemented strategies to convey information with key decision makers.
- Anticipated responses and prepared clear and articulate answers.
- Managed multi-line phone system with over 50 incoming calls each day, directing individuals to desired personnel and providing general information about solar roof operations.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
CSR
Sutherland Global Services
05.2018 - 01.2020
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings
- Conferred with customers about Airbnb reservation concerns and desires, quickly understanding issues and applying personal expertise and company practices to resolve problems and drive sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Worked with management to propose and implement proactive customer service solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Call Center Representative
C3 Contact Channels
10.2017 - 03.2018
- assisted member with concerns such as billing, medicine refill, account updating and appointments
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Acted professionally and patiently when addressing negative customer feedback.
- Managed high call volume with tact and professionalism.
Crew
Trader Joes
01.2017 - 06.2017
- Adhered to company safety standards, including food quality and sanitation procedures.
- Promptly and empathetically handled guest concerns and complaints.
- Consistently provided friendly guest service and heartfelt hospitality.
Meat/Seafood Clerk
Safeway
02.2016 - 03.2016
- Provided outstanding customer service
- Weighed, packaged and labeled meat and seafood products, following proper dating procedures.
- Cleaned meat aisles, storage areas and work areas, following all health and safety guidelines.
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
- Developed knowledge about products and sales items to answer shoppers' questions.
Paint Associate
CJ Williams Paint Co
06.2013 - 03.2016
- Painted surfaces using brushes, spray guns and paint rollers.
- Mixed and matched paints according to customer specifications.
- Taped around windows and fixtures prior to painting walls.
- Cleaned and properly stored all paint equipment and supplies at the end of each work day.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming.
Education
High School Diploma -
Oakland Tech
Oakland, CA06.1999
Skills
- Good communication skills
- Basic computer skills
- Customer relationship building
- Strong initiative
- Complaint resolution
- Customer Engagement
- Maintaining Clean Work Areas
- Customer Experience
- Customer Relationship Management
- Customer Service
- Customer Complaint Resolution
- Online Chat
- Inbound Customer Service
Certification
HAZMAT certified
CPR certified
Forklift certified
Additional Information
Chris Devio, Supervisor- WynnBET (702)277-3717
Teresa Breshears - Lead - WynnBET (702)927-5139
Timeline
Customer Service Agent
DraftKings
06.2023 - Current
Customer Support
WSI Sports
04.2021 - 04.2023
Products Advisor
Tesla
07.2020 - 02.2021
Advisor
Volt Management
02.2020 - 04.2020
CSR
Sutherland Global Services
05.2018 - 01.2020
Call Center Representative
C3 Contact Channels
10.2017 - 03.2018
Crew
Trader Joes
01.2017 - 06.2017
Meat/Seafood Clerk
Safeway
02.2016 - 03.2016
Paint Associate
CJ Williams Paint Co
06.2013 - 03.2016
High School Diploma -
Oakland Tech