Summary
Overview
Work History
Education
Skills
Timeline
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Levastian Gregory

Alexandria

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

7
7
years of professional experience

Work History

Assistant Quality Control and Logistics

Tom and Jerry Inc
08.2023 - 02.2025
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
  • Completed daily logs for management review.
  • Greeted guests in with friendliness and professionalism.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.

Front Desk Agent

Marriott International, Inc.
07.2021 - 07.2023
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • helped lead property to platinum status
  • Placed orders for the property's beer and wine department overseeing billing as well as communicating with several vendors.

Package Handler

FedEx
09.2020 - 01.2021
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Communicated regularly with supervisors to provide information on delays and issues with shipments.
  • Maintained clean, orderly work environment free of hazards.

Technician (intern)

Alexandria Pest Services
02.2019 - 12.2019
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Prepared reports and kept detailed records of pest control activities.
  • Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
  • Drove to customer residences and places of business to inspect for pests.
  • Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.

Lead Supervisor

Securitas
08.2017 - 01.2019
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Learned every team members' role to offer skilled backup during shortages and high-volume periods.
  • Delivered superior customer service in every interaction and skillfully resolved conflicts.
  • Coordinated supervisory assignments to maintain strong front-line leadership over [Type] operations.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored and approved access control systems for accessibility to authorized personnel.
  • Kept team compliant with security protocols and appearance standards.

Education

Associate of Science -

University of Lynchburg
Lynchburg, VA
05.2019

High school diploma -

Oxon Hill High School
Oxon Hill, MD
05.2015

Skills

  • Skills and Qualifications:
  • Verbal communication
  • Processing information
  • Teamwork skills
  • Communication
  • Perseverance
  • Typing /organizing
  • Management/
  • Time management
  • Credit and Cash Payments
  • Lobby Auditing
  • Room Assignments
  • Hospitality Service
  • Professional Relationships
  • Effective Planning
  • Performance Strategies
  • Service Quality

Timeline

Assistant Quality Control and Logistics

Tom and Jerry Inc
08.2023 - 02.2025

Front Desk Agent

Marriott International, Inc.
07.2021 - 07.2023

Package Handler

FedEx
09.2020 - 01.2021

Technician (intern)

Alexandria Pest Services
02.2019 - 12.2019

Lead Supervisor

Securitas
08.2017 - 01.2019

Associate of Science -

University of Lynchburg

High school diploma -

Oxon Hill High School

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Levastian Gregory