Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Leveland Brown Jr

Millville

Summary

Dynamic and results-driven professional with extensive experience at Foot Locker, excelling in customer engagement and employee training. Proven track record in enhancing sales through strategic merchandising and effective conflict resolution. Strong communicator and decision-maker, dedicated to fostering team development and delivering exceptional customer service.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Foot Locker
12.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Co Manager

Journeys
06.2016 - 02.2019
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
  • Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
  • Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
  • Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed and motivated employees to be productive and engaged in work.

Cowesett Ultra Wash

Rose Olson
05.2015 - 08.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

GED -

West Warwick High School
West Warwick, RI
07-2013

Skills

  • Customer engagement
  • Employee training
  • Recruitment support
  • Conflict resolution
  • Team building
  • Sales strategy
  • Policy enforcement
  • Customer service
  • Communication skills
  • Money handling
  • Decision-making
  • Problem-solving
  • Staff supervision

Interests

  • Music
  • Video Gaming
  • Strategy Games

Timeline

Assistant Manager

Foot Locker
12.2023 - Current

Co Manager

Journeys
06.2016 - 02.2019

Cowesett Ultra Wash

Rose Olson
05.2015 - 08.2016

GED -

West Warwick High School

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Leveland Brown Jr