Levenson Merilus
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Department Supervisor
Lowe's
01.2021 - Current
- Enhanced department efficiency by streamlining processes and implementing new systems.
- Boosted overall customer satisfaction by addressing concerns promptly and providing effective solutions.
- Reduced employee turnover through consistent coaching, mentoring, and professional development opportunities.
- Increased sales revenue by effectively managing product inventory and strategically merchandising key items.
- Implemented loss prevention measures to minimize theft incidents within the department, maintaining strict inventory control practices.
- Resolved escalated customer complaints quickly and effectively, ensuring their satisfaction and building loyalty to the brand.
- Managed daily operations within the department including scheduling shifts, assigning tasks, overseeing budgets, and tracking sales progress against targets.
- Oversaw visual merchandising presentations within the department, ensuring consistency with corporate standards while also incorporating local trends or seasonal changes.
- Successfully drove new product lines to increase annual profits by 10%.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Motivated and trained up to 15 direct reports to meet and exceed goals through positive reinforcement.
- Reduced turnaround time for incoming shipments by optimizing unloading schedules and delegating tasks effectively.
Sales Specialist
Lowe's
10.2020 - 01.2021
- Increased sales revenue by developing and implementing strategic sales plans.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Partnered with Management team to provide insight about development of product pitches, boosting sales projections 25%.
Store Manager
Family Dollar
09.2018 - 04.2020
- Managed inventory control, cash control, and store opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Rotated merchandise and displays to feature new products and promotions
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Approved regular payroll submissions for employees
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Restocked supplies and submitted purchase orders to maintain stock levels
- Tracked important information in Microsoft Excel spreadsheets and ran reports or generated graphs using data.
Customer Service Call Center Representative
Marsh & McLennan Companies, Inc, Insurer Consulting Group
08.2017 - 08.2018
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
- Maintained high call quality standards by adhering to company protocols and guidelines for efficient service delivery.
- Contributed to team success by actively participating in training sessions, workshops, and continuous improvement initiatives.
- Supported colleagues with handling complex cases and provided insights for better decision-making in challenging situations.
- Increased first-call resolution rates by thoroughly understanding products and services offered and providing accurate information to customers.
Department Supervisor
The Home Depot Inc
07.2015 - 01.2017
- Managed inventory control, cash control, and store opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Rotated merchandise and displays to feature new products and promotions
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Approved regular payroll submissions for employees
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Motivated and trained up to 10 direct reports to meet and exceed goals through positive reinforcement.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Restocked supplies and submitted purchase orders to maintain stock levels
- Tracked important information in Microsoft Excel spreadsheets and ran reports or generated graphs using data.
Sales Associate
The Home Depot Inc
03.2014 - 07.2015
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
BBA - Business Management
Southern New Hampshire University
Skills
- Customer Service
- Motivational Leadership
- Policy and Procedure Adherence
- Goals and Performance
- Training and Development
- Recruiting and Hiring
- Loss Prevention
- Systems and software expertise
Certification
- Certified CompTia A+
Timeline
Department Supervisor
Lowe's
01.2021 - Current
Sales Specialist
Lowe's
10.2020 - 01.2021
Store Manager
Family Dollar
09.2018 - 04.2020
Customer Service Call Center Representative
Marsh & McLennan Companies, Inc, Insurer Consulting Group
08.2017 - 08.2018
Department Supervisor
The Home Depot Inc
07.2015 - 01.2017
Sales Associate
The Home Depot Inc
03.2014 - 07.2015
BBA - Business Management
Southern New Hampshire University