Le Verne Dujon

Assistant Airbnb Property Management Responsibilities:

• Communicate with Airbnb guests, answering inquiries, handling reservations, and ensuring a seamless check-in and check-out process. Booking and arranging of tours excursions, massages,groceries, trips,dinners,private and chef experiences.
• Address guest concerns and resolve any issues during their stay
• Oversee regular property maintenance, including scheduling cleanings and coordinating with service providers (cleaners, handymen, etc.).
• Conduct routine inspections to ensure properties are in top condition and meet Airbnb standards.
• Monitor reviews and ratings, responding to feedback and making necessary improvements to ensure a high level of guest satisfaction.
• Track property income and expenses, ensuring timely payments for cleaning services, repairs, and other costs.
• Assist in preparing monthly financial reports for property owners.
• Assist buyers and sellers with real estate transactions, including scheduling property showings, attending open houses, and preparing market analyses.
• Work closely with my manager to identify client needs, conduct property searches, and present suitable options.
• Prepare, review, and manage real estate contracts and documentation, ensuring all paperwork is accurate.
• Coordinate with lenders, inspectors, and title companies to ensure a smooth transaction process.
• Stay up-to-date with local real estate market trends, pricing, and developments.
• Network with potential clients, investors, and other real estate professionals to generate leads and expand the client base.

• Collaborated with department or management to achieve result.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Participated in team-building activities to enhance working relationships.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Maintained energy and enthusiasm in fast-paced environment.

• Researched accounts and completed due diligence to resolve collection problems.
• Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
• Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
• Accessed credit records to evaluate customer credit histories.
• Generated and mailed updated statements monthly and processed demand letters.
• Set up and updated customer accounts and CRM with interactions, payments and personal information.
• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.

• Helped customers complete purchases, locate items and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Completed inventory counts and ordered merchandise.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Worked flexible schedule and extra shifts to meet business needs.
• Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Used POS system to enter orders, process payments and issue receipts.