Leversie McClain-Pride
Raleigh,N.C.
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Customer Service position. Ready to help the team achieve company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Daycare Owner
A World To Explore Preschool, LLC
06.2016 - Current
- Develop and implement policies and procedures to ensure the safety and well-being of all children in the daycare center
- Oversee the recruitment, training, and supervision of staff members to maintain a qualified and dedicated team
- Manage the day-to-day operations of the daycare center, including scheduling, budgeting, and facility maintenance
- Create and maintain positive relationships with parents, supporting and addressing concerns as needed
- Ensure compliance with local, state, and federal regulations and licensing requirements
- Develop and implement educational programs and activities that promote children's social, emotional, physical, and cognitive development
- Monitor and evaluate the daycare center's performance to identify improvement areas and implement necessary changes.
Customer Service Representative
Williams-Sonoma, Inc. - Pottery Barn Kids
08.2022 - 01.2023
- Entered customer orders received via phone or fax
- Received calls via assigned call queues
- Worked on assigned queues regularly
- Answered phones and assisted customers with concerns as needed
- Aided customers with returns process initiation
- Answered shipping and delivery questions
- Directed customers to the proper departments when questions were outside their assigned business scope.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
RemX
05.2021 - 07.2022
- Answered inbound calls from customers and addressed questions and concerns
- Provided information about their insurance coverage and benefits
- Made outbound calls to customers, insurance, and doctor’s offices to verify benefits
- Resolved concerns to simplify their healthcare experience
- Navigated through multiple computer applications with speed and accuracy.
Customer Service Manager/Team Lead
Aegis/Circuit City/Div
04.2020 - 05.2021
- Managed a team of call center representatives directly and directed their activities to achieve call center targets and goals
- Developing and supervising a team of representatives and preparing their performance reports
- Monitoring team performance to ensure that the call center goals are met and supporting quality and training efforts
- Measuring and demonstrating group productivity as well as the individual’s reports related to customer outcomes
- Identifying and articulating reporting requirements, which include targets, specific data, and anticipated outcomes
- Writing and conducting performance evaluations, making employment decisions, and setting up performance goals and targets for assigned teams.
Education
Bachelor’s Degree - Child Development
Walden University
Minneapolis, MN11.2017
Associate in Science - Early Childhood Education
Wake Technical Community College
Raleigh, NC05.2014
Skills
- Active Listening
- Patience and understanding
- Accountability
- Self-Control
- Strong Communication
- Adaptability
- Empathy and Emotional Intelligence
- Analytical person
- Collaborator
- Persuasion and negotiation
- Knowledgeable
- Customer Service
- Answering phones
- Customer Support
- Work well independently
- Time management and organization
- Microsoft 365
- Excel
- Type 45-50 wpm
- Diligence
- Ability to work under pressure
- Coachable
- Critical thinking
- Conflict resolution capabilities
- Patience and Empathy
- Parent Communication
- Creativity and Innovation
- Child development expertise
- Classroom Management
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Enrollment procedures
- Relationship Building
- Documentation and Recordkeeping
- Team building
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Professionalism
- Interpersonal Communication
- Staff Evaluation
- Staff Supervision
- Time management abilities
- Continuous Improvement
- Written Communication
- Professional Demeanor
- Problem-solving aptitude
- Curriculum Development
- Progress Monitoring
- Analytical Skills
- Regulatory Compliance
- Program Development
Certification
- Women’s Entrepreneurship Certification
- Social and Human Services Certification
- North Carolina Childcare Credentials 1&2
- Effective Teacher Training Certification
- North Carolina Early Childhood Administration Certification
- Customer Service Training Certification
Additional Information
- SKILLS
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Outlook
- Google Mail
- Citrix Systems
- Avaya Phone Systems
- Google Docs
Groups
- Bank of America Institute for Women’s Entrepreneurship at Cornell, Ithaca, New York, 14850
- National Society of Leadership and Success (NSLS), Raleigh, North Carolina, 27606
Timeline
Customer Service Representative
Williams-Sonoma, Inc. - Pottery Barn Kids
08.2022 - 01.2023
Customer Service Representative
RemX
05.2021 - 07.2022
Customer Service Manager/Team Lead
Aegis/Circuit City/Div
04.2020 - 05.2021
Daycare Owner
A World To Explore Preschool, LLC
06.2016 - Current
Bachelor’s Degree - Child Development
Walden University
Associate in Science - Early Childhood Education
Wake Technical Community College
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