Levette Davila
Apopka,FL
Summary
Dynamic manager and analytical problem-solver with a proven track record in team building, leadership, and motivation, complemented by exceptional customer relations and relationship-building skills. Expertise in independent decision-making and sound judgment drives positive outcomes for company success. Committed to leveraging training, monitoring, and morale-boosting strategies to enhance employee engagement and elevate overall performance. Passionate about fostering a collaborative work environment that inspires teams to achieve their best.
Overview
20
20
years of professional experience
Work History
Senior Business Analyst
ServiceChannel
Remote
06.2025 - Current
- Deliver insights on provider performance and client health by analyzing large-scale operational datasets
- Identify root causes of work order cycle issues and partner cross-functionally to implement data-driven solutions
- Build and enhance dashboards and reports (Looker, Excel) to provide real-time visibility into key performance metrics
- Translate complex data into clear, actionable insights for senior stakeholders and client-facing teams
- Develop and track KPIs to optimize provider network performance and improve client outcomes
- Support cross-functional initiatives by delivering reporting solutions and monitoring performance improvements
- Deliver ad hoc analyses and client-facing reporting under tight deadlines, ensuring accuracy and business impact
- Proactively identify trends and opportunities within data to drive continuous improvement and inform strategic decision-making
Senior Performance Marketing Analyst
Thermo Fisher Scientific
Carlsbad, CA (Remote)
01.2021 - 06.2025
- Served as a trusted analytics partner to marketing and business leaders, delivering insights on predictive marketing performance
- Defined key KPIs and developed Power BI dashboards and reports to measure program effectiveness
- Led cross-functional analytics initiatives supporting large-scale projects across business units
- Analyzed marketing data to drive revenue-generating strategies and improve campaign performance
- Built and maintained custom reporting solutions using marketing platforms and aggregated datasets
- Enabled data-driven decision-making through actionable insights and performance tracking
Senior System Analyst
Marriott Vacations Worldwide
Orlando, FL
08.2019 - 07.2020
- Performed quantitative and qualitative analysis using PL/SQL to support business processes and operational initiatives
- Partnered with business stakeholders to translate requirements into data-driven solutions and reporting enhancements
- Managed components of projects and resolved complex business requests impacting operational performance
- Supported process improvements and decision-making through data analysis and system insights
- Contributed to enterprise reporting initiatives by supporting the integration and standardization of data into a unified enterprise data warehouse
Marketing Analyst
Hilton Grand Vacations Club
Orlando, FL
02.2016 - 08.2019
- Delivered analytics and reporting to support marketing performance, forecasting, and strategic decision-making
- Translated business requirements into data warehouse and reporting solutions
- Conducted segmentation, campaign analysis, and predictive modeling to improve revenue and efficiency
- Partnered with leadership to optimize processes and drive performance improvements
Field Sales Metrics Manager
Bright House Networks
Maitland, FL
09.2013 - 02.2016
- Developed and delivered SQL and Excel-based reporting and analytics to support sales and marketing performance
- Analyzed customer acquisition and campaign data to drive KPI improvements and business strategies
- Built tracking tools to monitor performance, retention, and revenue trends
- Designed database extracts and reporting solutions to support finance and marketing initiatives
Education
Master of Arts - Information Technology
American Intercontinental University
Hoffman, IL05-2006
Bachelor of Science - Computer Information Systems
Florida A&M University
Tallahassee, FL12-2002
Skills
- Proficient with BI Visualizations (Tableau, PowerBI, Looker)
- Data Integration
- Key Performance Indicators (KPIs) Development
- Metric Report Development
- Strong Microsoft Office Suite Skills (Excel, PowerPoint, Teams, Word, Project)
- Microsoft SQL
- Performance Improvement
- Presentations and Decks
- Project Management
- Reporting and Analysis
- Requirements Analysis
- Subject Matter Expertise
- Quality Improvement Efforts
Timeline
Senior Business Analyst
ServiceChannel
06.2025 - Current
Senior Performance Marketing Analyst
Thermo Fisher Scientific
01.2021 - 06.2025
Senior System Analyst
Marriott Vacations Worldwide
08.2019 - 07.2020
Marketing Analyst
Hilton Grand Vacations Club
02.2016 - 08.2019
Field Sales Metrics Manager
Bright House Networks
09.2013 - 02.2016
Master of Arts - Information Technology
American Intercontinental University
Bachelor of Science - Computer Information Systems
Florida A&M University