Levi Atkins
Fall Creek,WI
Summary
Proven leader with a track record of enhancing customer satisfaction at Bonds Social Club through strategic service management and quality control. Skilled in conflict resolution and mechanical diagnostics, I excel in team leadership and project management, ensuring operational excellence and fostering strong relationships with customers, vendors, and suppliers.
Overview
5
5
years of professional experience
Work History
Service Manager
Bonds social club
Altoona, WI
11.2023 - Current
- Developed strategies for improving customer experience.
- Pitched in to complete various duties during peak periods or employee absences.
- Implemented quality control measures to uphold company standards.
- Managed service staff to ensure customer satisfaction and compliance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Resolved customer inquiries and complaints requiring management.
- Resolved customer complaints in a timely manner.
- Trained new employees to meet job requirements.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed inventory levels of parts necessary for servicing customers' needs.
Job Site Supervisor
Anders Supply and landscaping
Chippewa Falls, WI
06.2021 - 01.2025
- Provided direction to coworkers as needed to complete assigned tasks efficiently.
- Reported project progress, site problems, and labor status to supervisors.
- Kept the production team moving forward for progress in daily site operations.
- Conducted regular site inspections to ensure customer compliance.
- Communicated daily progress and incident reports to clients and supervisors.
- Established and maintained close working relationships with coworkers.
- Supervised projects to uphold schedule requirements and quality demands.
- Monitored job progress and addressed any issues that arose on time.
Server/host
Cowboy Jacks
Atoona, WI
02.2023 - 01.2024
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Stayed informed about daily specials, new menu items, promotions.
- Greeted guests and provided menus.
- Filled condiments and napkin containers during slack periods.
- Cleaned tables and chairs to prepare dining area for next customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Provided excellent customer service to ensure satisfaction.
- Trained new employees to perform duties.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Lead Server
Connells supper club
Fall Creek , WI
06.2020 - 02.2023
- Performed cashier duties such as taking payments from customers and making change accurately.
- Garnished dishes and beverages to serve visually appealing menu items.
- Served food and beverages to patrons and confirmed complete orders.
- Interacted and engaged with patrons to promote friendly environment.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Developed and implemented standard operating procedures for the restaurant's dining room operations.
- Presented menus and answered questions regarding items.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new employees to perform duties.
- Developed rapport with regular customers to encourage repeat business.
- Worked with management to coordinate special functions and events.
- Organized weekly team building activities designed to foster collaboration among servers.
- Managed opening and closing duties to facilitate restaurant operations.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures.
- Verified legal drinking age before serving beer, wine, and liquor to comply with state law.
Education
Bachelor of Science - Mechanical Engineering
University of Wisconsin, Platteville
Platteville, WI05-2028
Skills
- Upselling
- Employee training and development
- Team leadership
- Conflict resolution
- Project management
- Trustworthy and honest
- Quality control
- Critical thinking
- Reliable and responsible
- Task delegation
- Time management
- Mechanical diagnostics
References
References available upon request.
Timeline
Service Manager
Bonds social club
11.2023 - Current
Server/host
Cowboy Jacks
02.2023 - 01.2024
Job Site Supervisor
Anders Supply and landscaping
06.2021 - 01.2025
Lead Server
Connells supper club
06.2020 - 02.2023
Bachelor of Science - Mechanical Engineering
University of Wisconsin, Platteville
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