Levi Bernal
San Diego,CA
Summary
Levi Bernal is an all-organized administrative professional and service advocate, able to help individuals obtain community-based resources. Familiar with medical dispatching assistance focused on completing work quickly to consistently exceed targets.
Levi Bernal provides a 10 + years experience on the Medical field/Customer Service and likes to work independently following his company principles , he is a punctual master, work collaboratively with team members and provide excellent customer service.
Overview
11
11
years of professional experience
Work History
Call Processing Center
San Ysidro Health
San Diego, CA
10.2021 - Current
- Reviewed, collected and updated patients demographics and take appropriate actions to update their profiles
- Maintained excellent relationships between offices and SYH's professionals to support reliable and top notch service delivery
- Interviewed callers with motivational techniques to triage requests and determine eligibility for available services
- Handled an average of 40-60 incoming calls per day to collect information and assist with various requests.
- Demonstrate knowledge and understanding of SHY's culture, programs and services ensuring participants questions are properly answered and addressed to the right division
- Provides quality, efficient telephone customer service to internal and external customers and route calls to appropriate department for continue assistance as necessary
- Clearly and effectively communicates with patients/colleagues via call or electric message
- Take complete messages that are detailed, consistent, spell accurately, and utilize correct medical terminology and acronyms.
Dispatcher- Transportation Coordinator
CFS Transportation/ PACE
San Diego, CA
08.2020 - 10.2021
- Prepared and updated daily schedules, quickly notifying drivers of changes and providing further support
- Conducted an average of 65 daily calls, enrolling new customers, offering CFS's principles
- Collaborated with drivers to maintain deadline adherence, provide assignments and exchange information
- Answered routine inquiries to refer calls not requiring dispatches to appropriate departments and agencies
- Uploaded work authorization, scope of work and expected time of arrival to external parties in advance, maintaining a deep code of communication.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
Dispatcher/Transportation Management Coordinator
Valley Medical Transportation
San Ysidro, CA
01.2019 - 08.2020
- Prepared and updated daily schedules, quickly notifying drivers of changes and providing further support
- Collaborated with drivers to maintain deadline adherence, provide assignments and exchange information
- Coordinated vehicle service and mechanical repairs with supervisor to facilitate uninterrupted service delivery
- Dispatched calls to routes based upon designated route and driver location
- Assisted in determining daily level of driver staffing to provide best mix of responsiveness and productivity
- Updated database and dispatch logs daily
- Answered routine inquiries to refer calls not requiring dispatches to appropriate departments and agencies
- Uploaded work authorization, scope of work and expected time of arrival to external parties in advance
- Built rapport with customers through effective and precise communication
- Reviewed dispatch needs and communicated with drivers to execute services
- Employed excellent telephone manner for professional and prompt communication.
Dispatcher Office Assistant
Secure Transportation
San Diego, CA
02.2016 - 01.2019
- Prepared and updated daily schedules, quickly notifying drivers of changes and providing further support
- Collaborated with drivers to maintain deadline adherence, provide assignments and exchange information
- Coordinated vehicle service and mechanical repairs with supervisor to facilitate uninterrupted service delivery
- Dispatched calls to routes based upon designated route and driver location
- Assisted in determining daily level of driver staffing to provide best mix of responsiveness and productivity
- Updated database and dispatch logs daily
- Verified driver check-in to monitor completion times
- Answered routine inquiries to refer calls not requiring dispatches to appropriate departments and agencies
- Uploaded work authorization, scope of work and expected time of arrival to external parties in advance.
Clinical Customer Service Representative
Gastroenterology Clinic Of San Diego-Hillcrest
San Diego, CA
12.2013 - 02.2016
- Greeted and admitted patients and caregivers upon arrival
- Managed pre-admitting and admitting of patients at busy Hillcrest facility
- Scheduled follow-up visits for patients' follow-on visits
- Registered patients, routed documentation and escorted individuals to procedure locations
- Collected and secured cash payments for patients' co-payments and additional financial obligations
- Connected with insurance companies to verify details and process billing
- Managed time by prioritizing workload and juggling multiple tasks simultaneously
- Engaged with customers to understand needs, resolve issues, and answer product questions
- Served as friendly first point of contact for customer inquiries
- Educated customers by explaining complex details in easy-to-understand terminology
- Met and exceeded daily service quality and performance goals
- Provided key information to supervisors regarding customer issues or complaints
- Made informed decisions under stressful circumstances
- Prepared documentation for customer contracts and transactions
- Verified completeness and accuracy of patients' information for documentation in EMR system
- Screened calls from patients and loved ones to help callers reach correct extensions.
Education
Medical Assistant -
UEI College
Chula Vista, CA07.2009
Nursing -
San Diego City College
San Diego, CA01.2009
Patrick Henry High School
La Mesa, CA07.1999
Skills
- Customer Service
- Medical Transportation Dispatcher
- MS Office Suites
- Epic / TruChart / MediRoute
- Active Listening
- Effective communication
- Empathy/Emotional intelligence
- Problem-solving abilities
- Product knowledge
- Time management
- Multitasking
- Adaptability
- Patience and resilience
- Bilingualism
- Understanding of Products and Services
Timeline
Call Processing Center
San Ysidro Health
10.2021 - Current
Dispatcher- Transportation Coordinator
CFS Transportation/ PACE
08.2020 - 10.2021
Dispatcher/Transportation Management Coordinator
Valley Medical Transportation
01.2019 - 08.2020
Dispatcher Office Assistant
Secure Transportation
02.2016 - 01.2019
Clinical Customer Service Representative
Gastroenterology Clinic Of San Diego-Hillcrest
12.2013 - 02.2016
Medical Assistant -
UEI College
Nursing -
San Diego City College
Patrick Henry High School
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