Levi Brugger
2207 UMC Drive, Columbia,MO
Summary
Hardworking and motivated professional with strong organizational skills and eager to relocate for a new position in project/product management, sales operations, account management, or business analysis. Proficient in effective communication and guiding customer vision and prioritization in a results driven environment. Extensive experience in collaboration with various teams to solve critical problems while promoting professional development. Successfully establishing business relationships among customers and other stakeholders with a proven track record of excellent customer service and retention. Enthusiastic attitude and constantly seeking to learn and improve on current and newly acquired skillsets.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Loan Officer NMLS 1451031
Veterans United Home Loans
01.2020 - Current
- Monitor progress of mortgage loan transactions and sales by managing team members to execute required tasks, deliver timely results, and meet important deadlines
- Serve as main point of contact and subject matter expert for customers, realtors, and processing teams and manage portfolio of over 200 active loan files
- Generate over $52 million in loan volume while adhering to company performance metric standards and exceeding minimum required benchmarks
- Analyze sales and production reporting data to forecast performance trends and determine course of action for improvements and future business profitability
- Communicate regularly with key stakeholders on risks and benefits of loan alternatives and update on changes in product and regulatory guidelines
- Demonstrate excellent customer retention by effectively listening to customer concerns and resolving conflict without escalation
- Measure success of current loan files by collaborating with account manager and underwriting teams by conducting weekly audits to ensure transaction is meeting customer goals
- Overcome barriers and solve critical problems that arise while remaining flexible and being able to adapt to change
Loan Specialist NMLS 1451031
Veterans United Home Loans
04.2017 - 12.2019
- Perform detailed analysis of loan applications to ensure accuracy and completeness
- Evaluate customer creditworthiness, analyze financial data, and determine borrowing capacity
- Maintain accurate records of loan files in accordance with company policy
- Create reports on current loan statuses for management review
- Grow extensive knowledge of loan processing procedures and regulations
Agent Relations Coordinator
Veterans United Home Loans
01.2016 - 03.2017
- Recruit over 300 new realtors to company referral network to pair with prospective home buyers
- Establish effective communication with nearly 5,000 agents in company network and internal production teams to ensure quality assurance and process improvement for future business
- Coach new and existing network agents on how to properly utilize newly implemented AgentDash application to provide client updates on home search and under contract status
- Update relevant information for network users using Microsoft Dynamics 365 (CRM) sales software
- Deliver exceptional customer service during relationship building and retention process with agents and team members
Student Assistant and Veterans Affairs Consultant
MU Veterans Center- University Of Missouri
08.2013 - 12.2015
- Administer guidance for over 800 student veterans and military dependents in utilizing their military education benefits
- Advise incoming and current students of benefit changes and university policies including due dates and documentation requirements
- Develop and continuously improve crucial instruction manuals for military reservists in requesting state and federal tuition assistance military experience
Sergeant (E5)- Motor Transport Operator
Army National Guard
12.2010 - 12.2016
- Provide professional support and technical guidance to all Army personnel requiring motor transport
- Serve as squad leader of 6-10 soldiers to ensure company logistical element is trained and equipped
- Train new drivers and manage company driver sustainment program
- Manage loading and unloading of personnel and equipment and protect against damage
- Perform transportation for multiple companies and communities during state emergency duties and overseas humanitarian operations
Education
Master of Public Affairs -
University of Missouri - Columbia
Columbia, MO07.2021
Bachelor of Arts - Communication
University of Missouri - Columbia
Columbia, MO12.2015
Skills
- Interpersonal Communication, Written and Verbal
- Strong Customer Service and Retention
- Attention to Detail
- Project Management
- Sales Operations
- Conflict Resolution
- Financial Analysis
- Microsoft Dynamics 365 (CRM)
- Tableau
- Data Analysis
- Stakeholder Management
- Work Management Tools
- Risk Management
- Cross Team Collaboration
- Creative and Strategic Problem Solving
- Microsoft Office- Word, Excel, Powerpoint
Certification
- Google Project Management Certification, Coursera - May 2023
Timeline
Senior Loan Officer NMLS 1451031
Veterans United Home Loans
01.2020 - Current
Loan Specialist NMLS 1451031
Veterans United Home Loans
04.2017 - 12.2019
Agent Relations Coordinator
Veterans United Home Loans
01.2016 - 03.2017
Student Assistant and Veterans Affairs Consultant
MU Veterans Center- University Of Missouri
08.2013 - 12.2015
Sergeant (E5)- Motor Transport Operator
Army National Guard
12.2010 - 12.2016
Master of Public Affairs -
University of Missouri - Columbia
Bachelor of Arts - Communication
University of Missouri - Columbia