Levi Edwards

Lead a team of 5 or more people in sorting and processing incoming checks and payments from customers. Maintain multiple organized excel spreadsheets to ensure accurate input of information. Train new hires and coach team on any new material or updates. Lead meetings and work directly with Manager ensuring a smooth work day. Take customer service calls as needed.

Lead a team of 20 or more people in collecting debt payments from customers of various clients. Coached team on compliance and company policies. Monitored workflow to improve employee time management and increase productivity. Evaluated employee performance and relayed constructive criticism to improve weaknesses while also encouraging and highlighting strengths. Achieved results by working with staff to meet established targets. Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.