Levi Gurley
Apple Valley,US
Summary
Hardworking professional well-versed in sales, customer service, storage and even cleaning! Quality-driven and proactive with excellent interpersonal and planning skills. Willingness to take on added responsibilities to meet team goals. Easy learner!
Overview
5
5
years of professional experience
Work History
Secretary/Assistant Manager in Training
Daisy Carpet & Upholstery Cleaning
09.2021 - Current
- First in line for calls, emails, texts and front desk duties
- Booked commercial and residential cleanings daily along with data entry
- Maintained payroll information by calculating, collecting, and entering data
- Calculated technicians bonuses based on average upsale compared to full subtotal
- Helped clean, store and ship customers area rugs via assigned technicians or courier service
- Gathered routes together for technicians day prior
- Effectively handled customer concerns
- Mixed water and chemicals in containers to prepare cleaning solutions
- Scheduled appointments and followed up with clients
- Entered data into system and updated customer contacts with information to keep records current
- Helped inform management of problems with the automatic texting system to improve feedback and interactiveness
- Made both a preparation and post cleaning video guide to send out to customers once a job has been entered into system
Cashier/Sales Associate/Stocker
Goodwill - Apple Valley
07.2019 - 12.2021
- Stocked merchandise, clearly labeling items, and maintaining a clean store
- Helped customers complete purchases, locate items, and join reward programs
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Balanced and organized cash register by handling cash, counting change, and storing coupons
- Used POS system to process sales, returns, online orders, and gift card activations
- Answered questions about store policies and addressed customer concerns
- Issued receipts and processed refunds, credits, or exchanges
- Informed customers of current store promotions to encourage additional sales purchases
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Car Washer
Paradise Full Service Car Wash & Detail Center
05.2019 - 07.2019
Education
High School Diploma -
Apple Valley High School
Apple Valley, MN06.2021
Skills
- Customer service
- Communication and interpersonal skills
- Business correspondence
- Database and client management systems
- Time management
- Appointment Scheduling
- Phone etiquette and professional demeanor
- Tech savvy
- Office administration
- Payroll Processing
Timeline
Secretary/Assistant Manager in Training
Daisy Carpet & Upholstery Cleaning
09.2021 - Current
Cashier/Sales Associate/Stocker
Goodwill - Apple Valley
07.2019 - 12.2021
Car Washer
Paradise Full Service Car Wash & Detail Center
05.2019 - 07.2019
High School Diploma -
Apple Valley High School
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