Levi Holliday
Wellsboro,PA
Summary
An individual with strong customer focused tendencies, that is dedicated to solving problems as thoroughly as possible, and attempts to quickly ascertain the best course of action to approach a customer's complaints or problems to reach a positive conclusion for all involved parties. Enjoys working with and assisting consumers, as well as maintaining a positive mental attitude to foster loyalty with clientele.
Overview
6
6
years of professional experience
Work History
Front End Customer Service Associate
Weis Markets Inc
10.2021 - Current
- Actively engaged with customers, to foster a friendly environment to provide a positive experience.
- Kept my work area clean and tidy, to be able to quickly respond to any situation that may require my immediate attention.
- Kept aware of most current sales and promotions, to best assist customers and promote sales.
- Maintained strong communication with my superiors regarding any situations that had occurred within my work area, as well as nearby work areas to maintain a positive environment for customers and fellow associates.
Customer Service Associate
Lowe's Home Improvement
03.2017 - 09.2017
- Assisted a variety of customers ranging from individuals to small company projects
- Actively listened to customers about projects, desires for home improvement, and actively went above and beyond to provide a positive experience for the customer..
- Learned more about the products in my assigned departments while off shift to gain knowledge, and assist customers more effectively
- Actively engaged, and preferred to work with customers with larger projects, out of a desire to help make the project the had taken upon themselves to proceed as smoothly as possible.
Education
Applied Psychology
Mansfield University of Pennsylvania
Mansfield, PAHigh School Diploma -
Wellsboro Area High School
Wellsboro, PA05.2016
Skills
- Customer Experience Management
- Performance Feedback
- Personable Demeanor
- Billing Adjustments and Refunds
- Guest Satisfaction
- Understanding Customer Needs
- Customer Data Confidentiality
Timeline
Front End Customer Service Associate
Weis Markets Inc
10.2021 - Current
Customer Service Associate
Lowe's Home Improvement
03.2017 - 09.2017
Applied Psychology
Mansfield University of Pennsylvania
High School Diploma -
Wellsboro Area High School
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