Summary
Overview
Work History
Education
Skills
Extra skills
Timeline
Generic

Levi John

Bronx,New York

Summary

Reliable, high energy sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming guests and maintaining high-level customer satisfaction by smoothly resolving customer requests, needs and problems

Overview

2
2
years of professional experience

Work History

Retail Associate

CVS
03.2023 - Current
  • Maintained full and current understanding of available plans, products and services.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Team Member

Target
09.2022 - 01.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Handled perishable and non perishable food items with care.

Cashier

Home Depot
03.2022 - 09.2022
  • Updating and maintaining product knowledge to better assist customers while at the register is an essential part of my daily duties
  • Assisting customers processing their orders and or returns in a timely manner
  • Providing top tier escalation for customers who may have any concerns or questions regarding products or policy
  • Monitoring and maintaining the self-checkout area while identifying selling opportunities to consumers who may have questions about Home Depot projects.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.

Crew Member

Trader Joes
11.2021 - 02.2022
  • Stocked and replenished the floor with new products during early shifts.
  • Provided exceptional customer service to shoppers and assisted in locating products for their everyday needs.
  • Maintained safe, clean and well-organized working and shopping environment by sweeping and mopping floors and complying with health and sanitation procedures adhering to safe work practices.
  • Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
  • Monitored beer, liquor and wine departments to uncover any potential underage or intoxicated individual and deny sale of alcohol to offending persons.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
  • Retrieved items for customers and verified prices.
  • Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.

Cashier/Stock Associate

ROC Wine & Spirits Co
06.2021 - 10.2021
  • Managed efficient cash register operations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.

Education

High School Diploma -

Schuylerville Preparatory High School
The Bronx, NY
2019

Skills

  • Cash Register Operations
  • Self-Directed Learning
  • Verbal and Written Communication
  • Strong Communication and Interpersonal Skills
  • Hospitality and Accommodation
  • Mentoring
  • Time Management
  • Building trust with a positive attitude
  • POS Software
  • Order Accuracy
  • Resolving Irregularities
  • Customer Service

Extra skills

Proficient in editing software, filmora, canva, OBS

basic technology troubleshooting, Tech savvy and outspoken


Timeline

Retail Associate

CVS
03.2023 - Current

Team Member

Target
09.2022 - 01.2023

Cashier

Home Depot
03.2022 - 09.2022

Crew Member

Trader Joes
11.2021 - 02.2022

Cashier/Stock Associate

ROC Wine & Spirits Co
06.2021 - 10.2021

High School Diploma -

Schuylerville Preparatory High School

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Levi John