Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Levi Jones

Atlanta,GA

Summary

Dynamic leader with a proven track record at Sober Living America, excelling in operations management. Enhanced profitability through innovative process improvements and strong team leadership, driving customer satisfaction to record highs. Cultivated key partnerships and implemented effective growth strategies, fostering a high-performance culture and optimizing resource allocation.

Overview

8
8
years of professional experience

Work History

Vice President

Sober Living America
11.2018 - 06.2025
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
  • Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
  • Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
  • Implemented new technologies to automate processes, resulting in reduced labor costs and increased efficiency.
  • Established performance goals for department and outlined processes for achievement.
  • Reduced operational costs by optimizing resource allocation and negotiating better contracts with suppliers.
  • Drove expansion into new markets by researching opportunities, evaluating risks, and executing successful entry strategies.
  • Developed strategic plans that aligned with organizational goals, ensuring long-term growth and sustainability.
  • Enhanced team cohesion by organizing regular training sessions focused on communication skills and conflict resolution techniques.
  • Championed employee development programs to enhance skills, increase retention rates, and build a high-performance workforce.
  • Identified opportunities to improve business process flows and productivity.
  • Set clear goals to monitor targets and offered real-time input on performance and motivation.
  • Facilitated timely decision-making through accurate data analysis and insightful reporting on key operational metrics.
  • Identified issues with production, workforce, and material sourcing and implemented successful solutions.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Optimized facility layout for improved workflow efficiency and safety compliance standards adherence.
  • Increased profitability with cost control measures and revenue generation initiatives.
  • Drove customer satisfaction scores to all-time highs by overhauling customer service process.
  • Cultivated key partnerships with industry leaders, enhancing company's visibility and strategic positioning.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented performance management system that aligned employee objectives with corporate goals, driving organizational success.
  • Trained and guided team members to maintain high productivity and performance metrics.

Regional Director

Sober Living America
01.2017 - 11.2018
  • Oversaw all day to day operations across 5 facilities in Tampa, Jacksonville, and Clearwater, Florida.
  • Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions.
  • Produced reports to compare job performance against team goals
  • Developed and maintained partnerships with national staffing agencies to create employment opportunities for residents
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
  • Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
  • Monitored staff performance by actively engaging in and observing day-to-day activities.
  • Visited sites periodically to view service levels and adherence to global service standards.
  • Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
  • Attended weekly meetings to discuss and optimize strategies.
  • Spearheaded expansion into new territories, conducting thorough market research to identify opportunities and devise entry strategies.
  • Delivered comprehensive training programs to build highly skilled teams capable of delivering on company goals and objectives.
  • Facilitated cross-functional team collaboration to tackle complex projects, ensuring timely and within-budget delivery.
  • Increased employee retention rates with implementation of structured career development and reward system.

Education

No Degree - Certified Recovery Residence Administrator

Academy For Addiction Professionals
11-2025

GED -

Georgia Northwestern Technical College
Rome, GA
01-2011

Skills

  • Team leadership
  • Complex Problem-solving
  • Strategic planning
  • Operations management
  • Partnerships and affiliations
  • Growth planning
  • Sales and marketing leadership

Accomplishments

  • Developed and lead a team of over 250 staff members, 2100 residents, 45 facilities, across 14 states
  • Developed and lead the Operations, Marketing / Sales, Provider Specialist, and Career Development Teams
  • Developed policies and procedures, operations manual, and a combination recovery / leadership curriculum for residents and staff
  • Developed a .net recovery management bookkeeping system utilized for reporting, quality control, and finance management
  • Helped multiple facilities across the south-east obtain NARR certification
  • Helped with the growth and development of over 30 new facilities


Timeline

Vice President

Sober Living America
11.2018 - 06.2025

Regional Director

Sober Living America
01.2017 - 11.2018

No Degree - Certified Recovery Residence Administrator

Academy For Addiction Professionals

GED -

Georgia Northwestern Technical College

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Levi Jones