Levi L. Miller III

• Building displays: Creating visually appealing product displays that highlight key items, and promote sales.
• Price accuracy: Verifying and updating product pricing labels to ensure accuracy.
• Signage maintenance: Checking and replacing outdated or damaged signage throughout the store.
• Inventory management: Stocking shelves with merchandise, rotating stock to ensure freshness, and managing inventory levels.
• Merchandising resets: Implementing new product displays and layout changes according to company guidelines.
• Cleanliness: Maintaining a clean and organized store environment.
• Promotional setup: Setting up displays for sales and promotions.
• Compliance checks: Ensuring compliance with company standards regarding product placement and presentation.

• Successfully participated in ISO 9001:2015 standards by obtaining Internal Audit Certification, conducting internal audits, calibrating, and adhering to QMS standards.
• Processes customer returns (ATRs) and determines root causes of failures.
• Submitted effective 8D’s to customers that satisfied customer expectations, with short-term and long-term countermeasures.
• Contacted customers and suppliers concerning RMA numbers, containment, and returns.
• Lead CSA and UL internal audits by assisting the auditor with the necessary information.
• Conducted routine quality audits for calibration, test stand master audit, and processes.
• Contributed to HPT work teams to improve quality, safety, production, and process improvements.
• Investigated and implemented immediate countermeasures using quality alerts, leading to equipment improvements, process changes, and training.
• Coordinated testing activities according to approved protocols and documented results accurately in a timely manner.
• Analyzed customer complaints and feedback, conducted investigations, and implemented appropriate corrective actions.
• Analyzed quality metrics and data to identify trends and areas for improvement.
• Assisted in the design and implementation of new processes for improved product quality.
• Developed and implemented comprehensive quality control procedures to ensure product compliance with industry standards.

• Successfully managed ISO 9001 :2015 standards by updating the Rocket KPI, training records, calibration, QMS standards
• Lead Root Cause investigations for Tanks, Breaker boxes, Paint issues, metal, weld concerns and various parts
• Managed the Titration system of painting various metal parts to ensure proper cleaning and paint adhesiveness
• Managed Incoming Receiving of parts and issued DMN to parts out specification
• Meet with suppliers such as Siemens, ABB and ITEC to resolve customer complaints by creating boundary samples, and customer standards
• Created procedures for escalation, ordering parts, and processes for the quality department
• Successfully completed FAI packets to customer standards
• Competed DMR for Environmental testing to obtain Water Pollution Control from the State of Mississippi
• Managed the department of a Quality Supervisor and three quality technicians

• Successfully manage approved vendors for services and repairs at AMB center
• Monitor and evaluate Vendor repairs and services to the center
• Works effectively in a cross-functional teams and staff to provide high quality services to clients
• Provide effective communication to vendors and UMMC maintenance to ensure repairs and services are adequate
• Review billing and budgets for accurate allocations of payments and approve
• Review bids for construction, remodeling and supplies
• Implement and change policies in accordance to AMC needs
• Facilitates projects and assists agency director in determining policies and procedures
• Manage dormitory supervisors according to MDRS policies and procedures

• Managed Supplier Corrective Action Process
• Ensure effectiveness and communication with Faurecia suppliers
• Manage Incoming Inspection and statistical sorting
• Conduct root cause analysis of defective parts found in production to ensure supplier concern
• Monitor supplier performance
• Effectively communicated defective parts in Power Point presentations comparing good/bad parts
• Recovered over $170,000 in scrap from suppliers and $750,000 for total quality wall and sorting fees
• Return defective parts to suppliers for determination
• Negotiate billing with vendors/suppliers for sorting and defective parts

• Main contact for quality concerns at Nissan & NAL plants
• Initiate 8D and Certified RAN for quality concerns for PIR’s after investigation is proven to be a Nissan issue
• Negotiated PPM for reduction for PIR’s initiated by Nissan for defects
• Supervised third party sorts for ATCO and QIC (Nissan sort) to prevent additional count(s) to PPM
• Accomplished reductions to PPM by repairing defects at Nissan facility and have repairs inserted back into production
• Teamed with Nissan & NAL manufacturing and quality for 8D and Root Cause analysis
• Responsible for meeting with Nissan engineering in Support of Part Approval and related first piece sign off
• Shipped parts back to NAL for analysis and testing in a timely manner
• Provided on-site customer support for NAL investigations and other quality or design-related events
• Implement containment and rework actions at the customer, distribution center and manufacturing plant
• Answer official and unofficial customer claims thoroughly, accurately, and in a timely manner
• Facilitate customer visits for NAL quality, design and manufacturing groups
• Solve complex problems related to cracks and leaks to prevent future warranty concerns
• 2015 improved customer PPM by 26%, improved PPM by 56% over the previous year in 2014
• Analyze and investigate DMT parts on scrap tables and investigate excessive scrap concerns at Nissan
• Participate in gauging rear and headlamps on Nissan PUB and NAL gauges for gaps and fit issues
• Use basic measurement devices such as micrometers, calipers, indicators, etc

Evaluate production schedules to plan manpower to meet production needs.

Review production and implement countermeasures if necessary, to meet demands.

Organize and direct manufacturing staff, and make sure process procedures are followed.

Shop floor management should include developing line leads and providing instruction to hourly workers.

Monitor, record, and report production data (production, scrap cost, overtime cost, first runs, etc.).

Create cross-training plans and maintain training records for all hourly team members.

Monitor and maintain time and attendance records daily.

Troubleshoot daily quality, safety, and production issues.

Manage 22 technicians and 2 salary test technicians.

Consistently meet monthly production goals and First Pass Yield (100 percent).

Improved quality by communicating defects and implementing quality checks in work processes.

Teamed with Engineering, Quality, Purchasing, and Shipping to improve processes.

Successfully coordinate and multitask several assembly components to reach production targets.

Plan, schedule, and arrange daily work assignments.

- Set production goals and schedule work for technicians daily.

- Order parts using MFG-Pro, and communicate WIP to successfully achieve production utilization.

- Successfully coordinated repairs and testing of pumps and motors.

- Assist with tracking defective parts and pump and motor failures in tests.

Achieved OTD and a high level of productivity on the 2nd shift.

- Successfully achieved company cost-out goals by implementing process improvements.

Track material and inventory, expedite parts, support Just-in-Time activities, and support the management of inventory accuracy.

- Responsible for safety and HAZMAT training, and ensuring OSHA regulations are.

-Managed up to 30 technician in Lean Manufacturing environment

- Met all department KPI indicators (budget, scrap, quality, safety, and overtime).

-Maintained high quality and WIP by effectively communicating with counterparts and various departments

-Effectively implemented countermeasures to reduce defects and improve quality.

- Reduced technician errors by administering defect-tracking tools.

-Maintained and updated SOS and job allocations.

- Successfully introduced One Pitch to the zone, and conducted time studies on each process in the zone weekly.

- Implemented successful 5S activities that led to major improvements.

- Update job allocations and SOS manuals to control pitch and enhance high quality.

-Ensured timely delivery of parts to the zone.

- Implemented Kaizen by eliminating waste.

- Conducted ISO 9001 & 14001 and HAZMAT training.

• Analyzed business performance data and forecasted business results for upper management.
• Maintained accurate records of daily transactions, including sales receipts, invoices and payments.
• Tracked merchandise movement from receiving dock until it reaches customers' hands.
• Monitored fleet inventory to ensure sufficient supply of cars available for rent.
• Drafted contracts, explained terms to customers and acquired signatures.
• Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
• Processed customer reservations and payments.
• Answered customer questions to maintain high satisfaction levels.
• Coordinated with other departments within the organization such as maintenance and sales teams.
• Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
• Processed rentals and collected associated payments.
• Collected payment by processing credit card transactions.
• Reviewed daily sales transactions and analyzed for errors.
• Coordinated shuttle services by communicating with drivers.
• Employed sales techniques to boost sales and services.
• Upsold additional services such as insurance coverage or fuel plans.
• Answered telephones to assist customers and resolve issues.
• Updated and maintained databases with current information.

• Maximized company profitability with appropriate pricing of new loan originations, fee income and selling of products and services.
• Verified accuracy of loan documents prior to approval.
• Interacted with underwriters, appraisers, title companies. during the processing of a loan application.
• Developed loan contracts and explained contract terms to clients.
• Reviewed credit histories from applicants and determined feasibility of granting requested loans.
• Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
• Analyzed financial data to determine the feasibility of granting loans.
• Stayed abreast of lending regulations, industry trends and market rates.
• Explained various types of loans available to customers and their associated terms and conditions.
• Developed and maintained relationships with potential customers to increase loan business.
• Approved or denied loan applications based on established guidelines.
• Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
• Performed quality assurance reviews on all closed loans for compliance purposes.
• Completed day-to-day duties accurately and efficiently.
• Worked with cross-functional teams to achieve goals.
• Negotiated payment plans with customers to ensure timely repayment of debt.
• Notified customers of delinquent accounts with attempt to collect outstanding amounts.
• Analyzed financial statements of debtors to determine feasible payment solutions.
• Recovered lost revenue by persistently reaching out to customers with past due accounts.
• Acquired credit reporting data for new and existing customers.
• Upheld privacy and security requirements for customer information.

• Build surface mount, through-hole circuit boards, troubleshoot and inspect boards
• Pilot test new electronic products before release
• Teamed with manufacturing to setup assembly lines for products
• Tested electronic products to FCC regulations and standards
• Built high quality circuit boards, mechanical and electrical assembly
• Setup temperature chambers for testing
• Conducted reliable quality testing on registers and electronic devices
• Prioritized several projects and completed projects in a timely manner
• Responsible for parts procurement for the department
• Collect data from test and report information to department heads
• Worked with several cross functional teams for customer satisfaction