Talented Owner with excellent marketing, customer service and facility oversight skills and more than ten years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
11
11
years of professional experience
Work History
Owner
Levi's Pool and Spa
07.2024 - Current
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Established foundational processes for business operations.
Managed purchasing, sales, marketing and customer account operations efficiently.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Route Manager
Kast Pools
06.2022 - 12.2024
Conducted driver ride-alongs and observations to evaluate and improve driver performance.
Monitored daily operations and routes to resolve issues and drive operational effectiveness.
Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
Visited customers and customer sites to evaluate and resolve safety issues.
Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Collaborated with manufacturing and supply chain management.
General Manager
Peace River Seafood
06.2020 - 05.2022
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Formulated policies and procedures to streamline operations.
Reduced operational risks while organizing data to forecast performance trends.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Managed purchasing, sales, marketing and customer account operations efficiently.
Manager
Crackers Feed and Ranch Supply
05.2014 - 05.2020
Maintained professional, organized, and safe environment for employees and patrons.
Developed and maintained relationships with customers and suppliers through account development.
Controlled costs to keep business operating within budget and increase profits.
Improved marketing to attract new customers and promote business.
Identified and communicated customer needs to supply chain capacity and quality teams.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.